Working closely with my Line manager and the Head of D&I alongside our HR, Early Careers, Brand, Communication, and legal teams I am working to help deliver our D&I Strategy within the firm, whilst helping it to intertwine within the culture and ethos of the firm and any external partnerships that we have. I help to organise firm-wide D&I activities that are relevant to the D&I Calendar days, I help to engage colleagues through the internal website with regular, updated D&I content. I have helped to re-engage the firms Networks and, alongside my line manager, help them to achieve their strategic objectives linked to our strategy.

• Increased my knowledge about the business, built relationships with business leaders, understanding of business strategy, and supported internal company transformation. • Work with management, focusing on problem solving and contributing ideas which can improve business performance• Act as an accompanying person in formal meetings and supporting colleagues with consultation. • Gather and accurately represent colleagues’ feedback on business issues. • Explain proposals to colleagues in a clear and concise manner, gather their alternative ideas and update colleagues on the progress.• Promote communication between the business and colleagues, keeping the colleagues’ views and concerns at the forefront of business decisions. • 2 monthly meetings with the regional BIG directors to discuss feedback and once a month with BIG leaders.

• Evaluating the company’s interior frameworks to highlight where more groundwork can be laid for a more inclusive workspace. • Bi-weekly Teams meetings to discuss my research findings and how we can formulate these findings in an effective way to present to the company’s board. • Working to remove gender-coded words, gender bias, racial bias, disability bias and age related bias by reviewing documentation. • Working with a team to put together their Talent Attraction Strategy to encourage more females into Novus. Within this we evaluate what would be the best methodology to target the right demographics. • Actively researching what makes an equal workspace and diverse workforce to help push the company toward a more inclusive future.

• Developed expertise and knowledge in departmental core structures to ensure consistent delivery of outstanding expertise on University open days.• Worked alongside senior staff members to ensure that prospective students perception of the University was always fulfilled to the highest level.• Maintained excellent standards of service through impeccable attention to detail when guiding prospective students around campus.• Delivered an exceptional level of service to each prospective student by listening to their concerns and answering questions.• Received consistently positive feedback from prospective students and their families through my consistent energy and enthusiasm.

• Presented both positive and negative feedback to departmental staff at relevant meetings.• Represented the views of students on matters relating to the student learning experience.• Increased student engagement with feedback process by through biweekly 1:1 where we discussed any issues the students had.• Relayed difficult key messages from first-year Undergraduate students to senior staff members in a sensitive and empathic manner.• Consistently worked to improve the student learning experience in partnership with the English Literature and Creative Writing Departments the by creating solutions to long-standing student problems.• Delivered exceptional, friendly and fast relief to up to a high number of students per biweekly shift.

• Worked as team member, performing cashier duties, product assistance and cleaning.• Received substantial recognition for customer satisfaction company wide.• Stocked and rotated inventory regularly.• Managed cash stock and inventory balances accurately.• Cashiered with two cash registers in tandem to maximise customer flow.• Trained various new employees each quarter in both company procedures and policies in order to maximise team performance.• Answered customers' questions and addressed problems and complaints in person.• Recommended, selected and helped locate merchandise based on customer needs and desires.• Participated in internal activities and coordinated monthly team building activities.

• Evaluated every facet of written submissions for grammatical accuracy and quality of creative work.• Collaborated with specialists such as artists and analysts to execute successful content.• Offered clear, encouraging and personal editorial advice to producers.• Partnered with magazine editor to appoint unparalleled fictive content that aligned with brand image and message.• Managed all aspects of copy review and editing, including guidance and oversight of production.• Served as key contributor in all phases of product design and formation. Collaborated with key strategists to increase quality of final content.

• Presented and demonstrated store card to prospective customers to increase store sales.• Maintained visually appealing and creative displays for entire store to enhance sales.• Built and maintained effective relationships with peers and upper management.• Placed special orders and called other stores to find desired items.• Maintained excellent standards of service through impeccable attention to detail.• Reduced customer waiting time by 70% through effective Fast-Track service.• Maintained product, service and company policy knowledge which served as a resource for fellow co-workers and customers.• Connected with customers on a personal level to determine their needs, I provided them with recommendations which led to successful up-sales in company products.• Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.