• Monitor and respond to customer inquiries via email and phone calls, as well as reviewing voicemail messages, and processing phone orders.• Submitting claims as well as logging critical information for lost, damaged, or delayed shipments with carriers, product defects, and order errors.• Maintain and update customer profiles/records as well as the product catalogue as needed to ensure its accuracy.

• Prepared and Cooked ready to eat chickens, while maintaining food safety and cleanliness standards• Stocked and rotated product to ensure quality and freshness of product• Weighed and priced products

• Provided support, for customers and agents by gathering information to resolve issues in regards to billing, policies and software• Handled escalated customer questions and concerns while maintaining superior customer service, to provide support for complex customer complaints• Executing special projects as per the requirements of Camis clientele, and the call centre

• Handled phone calls and chat inquiries from customers regarding availability, policies andvarious other concerns• Processed reservations, changes, cancellations, and refunds for various park agencies• Professionally and politely provided service while maintaining quality and efficiency standards• Handled complex issues, as well as reporting software of hardware functionality issues to Customer Support Analyst team

• Collaborated with fellow DM’s and ASM’s to meet daily and weekly team goals• Assigned tasks to associates and followed up to ensure deadlines were met.• Planned, organized and executed modular sets, merchandising non basic items, store set-up according to CPP, price changes and ensuring proper signage is used.• Maintained and enforced a safe work area, free of excess debris and fixtures.• Professionally handled customer concerns and questions

• Planned and executed modular sets and merchandising of non basic items• Organized and set up store (i.e. featured items) according to CPP• Assisted customers with finding merchandise

• Set up of all new, relocation, expansion and remodel projects• Maintained and enforced a safe work area, free of excess debris and fixtures.• Assisted customers as needed

• Provided outstanding customer service to ensure guests’ needs are met.• Maintained the company's reputation, by following up on identification checks to ensure community safety.• Managed cash registers and record profits as well as prepare deposits.• Maintained inventory and presentation of the store and products.

• Supervised the shift to meet targets and goals; maintained standards in quality and service• Investigated and resolved customer inquiries relating to food service and quality• Managed cash registers, recorded profits, as well as preparing daily bank deposits

• Provided guests with outstanding hospitality while assisting them with food orders.• Prepared food and maintained quality standards, as well as maintain cleanliness throughout restaurant.• Trained new employees in their respective roles and followed up to ensure standards are maintained• Managed cash register and provided customers with information on up-sells and new items.