Elysia Brickley Email & Phone Number

United States

San Ramon, California

San Ramon, Ca

Assist Supervisor in the leadership, mentoring and monitoring of a designated team of Customer Service Coordinators I, II and IIIs with diverse backgrounds and temperaments. Consistently monitor team member performance to identify potential problems and provide one-on-one guidance to agents for prompt resolution of difficult calls, questions and escalations. In collaboration with direct Supervisor and the Supervisor of Quality & Development, provide both positive and negative feedback to team members in a constructive, specific, encouraging way to help agents with incremental performance improvement. Coach team members on their performance on a regular basis, and provide Supervisor on input for team members' annual reviews. Meet or exceed all production, quality, performance and professionalism and teamwork expected of a CSC III as described in the department's 'tier criteria.' Handle routine in-bound and outbound .

San Ramon, California

Assist as a mentor to new hires and fellow colleagues assisting with claims, authorizations, eligibility, and benefit questions.Manage and resolve incoming inquiries for Intel employees.Handle and process incoming web inquiries from members and providers.

San Ramon, Ca

• Assist and educate customers regarding Hill Physicians policies and procedures.• Identify and resolve issues with health plan members and providers regarding eligibility, benefits, claims and authorizations. • Enter data as necessary to update and/or create a customer service request.• Communicate problems and trends identified to direct supervisor and/or department management team.• Achieve and maintain a quality rating of 95% or higher.• Abide by HIPAA regulations.• Respond in a timely, professional manner to all customer calls, achieving and maintain telephone productivity standards and aux usage goals.

Pittsburg, California

• Provide Administrative Support to CEO.• Prepare financial spreadsheets, correspondence, merged mailings, and unique special projects.• Monitor and maintain office supplies inventory.• Track and maintain weekly attendance for 2 employees.• Oversee receptionist area including greeting visitors and responding to telephone and in-person requests for information.• Coordinate inventory orders, office supplies, and travel arrangements for agency owner.• Design electronic file systems and maintain electronic and paper files.• Conduct analysis and research on all prospective clients and customers to ensure eligibility• Administer all leads and perform sales calls for same to facilitate more accounts.• Maintain knowledge on all underwriting and rating plans and ensure compliance to same.• Establish and maintain strong client relationships.

Bay Area, Ca And Elk Grove Village, Il

• Scanning and copying of medical records including imaging which require conversion to electronic data.• Proficient in Microsoft Word and Excel to report daily productivity and misfiles.• Categorize and index files, send communication via various technologies, answering telephones, assisting visitors and resolving a range of administrative problems and inquiries.• Daily actions require data input, retrieval of data, running reports, and all other tasks associated with release of information services and time reporting.• Maintain regular communication with Healthport, HIM associates, and external customer to ensure requests are properly handled and processed while maintaining HIPAA compliance. • Managed total of 6 staff members over two years and train all incoming employees at above facilities.• Direct subordinates to ensure proper policies and procedures are adhered to.• Conduct analysis, research, and audit on all records submitted for RAC review.

• Monitored live and recorded video footage of employees and guest within the park to maintain safety.• Reported and monitored information on employee compliance and behavior.• Conducted background interviews on potential employees.• Investigated overages and shortages made by employees.• Conducted cash variance interviews with employees with overages and shortages.• Analyze and research employee background for hire approval.

Pittsburg, Ca

• Provide administrative support to company owner.• Organize, sort, and assign mail distribution.• Completed and cataloged vehicle reports by customer and year.• Provided timely updates to clients according to policies and guidelines.• Contacted debtors, banks, and references to recover collateral.• Analyze and audit customer vehicles for timely and accurate condition reports for repossessed collateral. • Handled cash, checks, and made bank deposits.

Fairfield, Ca

• Responsible for assisting the teacher with all aspects of the daily classroom routine, including distributing and collecting study material, keeping attendance records, grade, and administrative records.• Provided students with feedback on their work and on how to improve class assignments and homework.• Supported the school during short term periods of teacher absence which included a summary of the day.• Ensured classroom management by setting rules and limits.• Prepared and administered tests and exams.• Administered and recorded binder checks every Friday to check for notes and assignments.• Assisted students in acquiring better understanding of targeted problem areas within a subject or a subject as a whole.• Develop learning materials.• Ensure learning objective are being addressed in training materials..

Master Of Arts (M.A.), Health/Health Care Administration/Management

Bachelor Of Arts (B.A.), Criminal Justice

Certified Professional Coder, Certified Professional Coder