Elyssa Fernandes Email & Phone Number

Washington Dc-Baltimore Area

Honolulu, Hawaii, United States

• Simultaneously completed multiple projects to include business requirements gathering, business process development and improvement, simplification of complex concepts, presentations to leadership, cross-departmental collaboration, and material creation used for facilitation of sales training across five countries• Managed execution of more than six complex Salesforce projects by advising development team, acting as project manager to meet deadlines, create metrics, present updates, and… Show more • Simultaneously completed multiple projects to include business requirements gathering, business process development and improvement, simplification of complex concepts, presentations to leadership, cross-departmental collaboration, and material creation used for facilitation of sales training across five countries• Managed execution of more than six complex Salesforce projects by advising development team, acting as project manager to meet deadlines, create metrics, present updates, and lead communication efforts throughout project lifecycle• Partnered with Senior Sales Operations Manager on department-wide initiative to analyze sales roles, use writing skills to revise and author critical job descriptions with HR, and present final recommendations to department leaders• Established suite of communication materials including 30+ email templates, Knowledgebase content, three website wireframes, and presentation templates • Utilized communication and relationship building skills to procure Marketing resources and funding for asset creation and training for six global sales teams• Managed execution of more than six complex Salesforce.com sales enablement projects by advising development team, acting as project manager to meet deadlines, create metrics, present updates, and lead communications throughout project lifecycle• Established suite of internal and external communication materials including 30+ email templates, Knowledgebase content, three website wireframes, presentation templates, and campaign planning guidelines• Utilized communication, networking, and collaboration skills to procure Marketing resources and funding for creation of nine HTML templates and additional training for six global sales teams• Partnered with Senior Sales Operations Manager on department-wide initiative to analyze sales roles and used writing skills to revise and author critical job descriptions Show less

Honolulu, Hawaii

• Led 12-month initiative that quadrupled Salesforce adoption through surveys, data analysis, presenting proposal for and developing E-learning resources• Devised and maintained content management system (CMS) using available resources to enhance sales communications and effectiveness, increase team efficiency and foster a more strategic approach to campaigns and asset design• Launched and delivered innovative content for SharePoint site with 25+ pages of resources, training guides and… Show more • Led 12-month initiative that quadrupled Salesforce adoption through surveys, data analysis, presenting proposal for and developing E-learning resources• Devised and maintained content management system (CMS) using available resources to enhance sales communications and effectiveness, increase team efficiency and foster a more strategic approach to campaigns and asset design• Launched and delivered innovative content for SharePoint site with 25+ pages of resources, training guides and newsletters used by 90+ employees• Involved in design, copywriting, coordination, and deployment of customer-facing Experience Cloud website for product launches of a new distribution capability• Ensured CRM data integrity through Salesforce Administrator tasks such as new hire onboarding and user setup, case management support, data maintenance and compliance audits Show less

Washington D.C. Metro Area

▪Successfully executed communication efforts for 7 incentive campaigns including the creation of promotional materials, event advertisement and certificates▪ Created, distributed and analyzed department survey results to inform FY20 incentive strategy for entry-level employees▪ Developed and maintained two internal websites used for sales and account management incentive compensation▪ Provided executive-level administrative assistance to three Managing Directors within the Marketing… Show more ▪Successfully executed communication efforts for 7 incentive campaigns including the creation of promotional materials, event advertisement and certificates▪ Created, distributed and analyzed department survey results to inform FY20 incentive strategy for entry-level employees▪ Developed and maintained two internal websites used for sales and account management incentive compensation▪ Provided executive-level administrative assistance to three Managing Directors within the Marketing department▪ Regularly pulled and analyzed Salesforce reports Show less

Washington D.C. Metro Area

▪ Organized several team events, including seated dinners, happy hours, golf event and game show for up to 100 guests▪ Simultaneously managed four executives' strategic objectives and priorities including calendar management▪ Supported on-boarding for new Marketing Coordinators including the creation of a detailed handbook▪ Worked closely with 3 sales teams on market research projects and autonomously managed multiple projects on a daily basis▪ Executed a 9-month social selling… Show more ▪ Organized several team events, including seated dinners, happy hours, golf event and game show for up to 100 guests▪ Simultaneously managed four executives' strategic objectives and priorities including calendar management▪ Supported on-boarding for new Marketing Coordinators including the creation of a detailed handbook▪ Worked closely with 3 sales teams on market research projects and autonomously managed multiple projects on a daily basis▪ Executed a 9-month social selling campaign on Twitter that increased followers by 40% Show less

Arlington, Va

▪ Consulted customers regarding apparel needs and resolved all customer issues while providing exceptional customer service▪ Monitored customer preferences to determine focus of sales efforts

San Luis Obispo, California Area

▪ Managed chapter budget exceeding $55,000, administered billing and collections, completed all accounts payable to vendors and reimbursements to members, and submitted reports to national organization while serving on the executive board▪ Participated in chapter philanthropy activities that raised over $40,000 for the Make-A-Wish foundation▪ Attended The Nancy Walton Laurie Leadership Institute Session in San Francisco (2016)

Kasese, Uganda

▪ Utilized business development, marketing, problem-solving, and software skills to create and execute business plans. Performed data analysis, led social media training, and consulted partner organizations in a variety of strategic and operational initiatives.▪ Executed a needs assessment for 12 organizations by creating and implementing a questionnaire, gathering results, analyzing and presenting results to FCDE management. The developed recommendations for each organization included… Show more ▪ Utilized business development, marketing, problem-solving, and software skills to create and execute business plans. Performed data analysis, led social media training, and consulted partner organizations in a variety of strategic and operational initiatives.▪ Executed a needs assessment for 12 organizations by creating and implementing a questionnaire, gathering results, analyzing and presenting results to FCDE management. The developed recommendations for each organization included business planning, technical skills training, marketing material creation, and logo development.▪ Further leveraged findings of needs assessment results by utilizing funds from a seed grant along with funds from a personal fundraising effort to re-market and package products from Ndongo United Herbalist Association Show less

▪ Mentor and advise Freshmen mentees as part of the Entry Engagement program on topics including but not limited to course selection, career development and exploration, networking, resume creation, and professional skills.▪ Participated in Women's Business Leadership Academy, taking part in workshops and seminars to foster personal and professional development.

San Luis Obispo, California

▪ Responsible for reviewing, grading and tracking assignments for roughly 100 students per quarter▪ Worked closely with faculty members to ensure student success

Mayfair Mall- Wauwatosa, Wi

▪ Resolve customer complaints regarding sales and service▪ Monitor customer preferences to determine focus of sales efforts▪ Confer with potential customers regarding apparel needs and provide assistance to ensure a positive experience

California Polytechnic State University- San Luis Obispo

▪ Organized over ten volunteer events managing these events from idea formulation through communicating with community partners, recruiting volunteers and managing volunteers on the day-of ▪ Received Service of Excellence award at the Dean of Students L.E.A.D. Awards

San Luis Obispo, California

▪ Provide students with neat, well-written and thorough notes in a timely manner

Franklin, Wi

▪ My responsibilities included greeting customers and handling a wait list, seating customers in an organized fashion, as well as clearing, washing and setting tables.

Bachelor'S Degree, Business Administration And Management, Finance

Activities and Societies: Student Community Services; Cal Poly Women in Business; Financial Management Association; Chi Omega Relevant.

Study Abroad Program, Economics And Buddhism

Education record

Activities and Societies: Future Business Leaders of America; National Honor Society; Key Club; Fellowship of Christian Athletes; Students.