Elyza Wilson Email & Phone Number

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Working with a strong focus engaging with candidates from linguistically diverse backgrounds, refugees and marginalised candidates. Providing tailored support to engage and empower candidates whist meeting Government contract obligations.Compliance with Compassion - Working in a highly regulated government contract and maintaining up to date knowledge of all legislative changes and working to compliance standards. Relationships - Using clear communication and negotiation skills to understand the needs whilst providing accurate information in a timely manner with sensitivity and professionalism Conflict Resolution – Proven skills to de-escalate and defuse verbal and physical situations Revenue based KPI’s – Proactively marketing candidates, matching them employers and current vacancies, and managing candidate-employer relationship to secure long-term outcomes. Intervention Planning – In a confidential and sensitive manner offer support for services either from the Sarina Russo Job Access Group or the wider community, work with candidates to access and obtain services and create long term strategies for health and employment Administration – Create and maintain job plan’s, Work for the dole agreements ensuring all quality assurance standards have been meet. Proficient in Government ESS portal, Job Ready Live, CVCheck, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Skype), and cloud-based storage like Google Docs & SharePoint. Operations - Able to understand large volumes of information and pick up systems and processes swiftly, Use multiple types of software to complete day to day. Communication - Demonstrate advanced communication and people skills, including the ability to effectively liaise, consult and negotiate with a broad range of client groups within the public and private sectors.

Brisbane, Queensland, Australia

Sarina Russo Job Access Is the largest Australian-owned private sector Jobactive provider with sites in Queensland, Victoria and New South Wales. Providing support and training to candidates to gain and maintain long term sustainable employment. Based in the Stones Corner office I demonstrated clear communication skills, respect and understanding. Managing diverse and often vulnerable candidates who require tailored and individualised assistance to gain long term employment. Engaging with up to 250 candidate caseloads in regular weekly contact to provide practical job searching skills, personal encouragement, job referrals and group interactive training from one to 30 candidates per group. Notable achievements Instrumental in building Stones Corner from a 2-star rating, in mid-2016, to a consistent 5-star Jobactive rating from March 2018 Nominated Consultant of the year 2017 & 2019 Consistently meeting and exceeding placement KPI’s

Christchurch, Canterbury, New Zealand

Hays is a leading global specialist recruiting group. Experts at recruiting qualified, professional and skilled people worldwide, being the market leader in Asia Pacific and the UK and one of the market leaders in Continental Europe and Latin America. Working from the Christchurch office my key responsibility was to attract candidates and match them to temporary or permanent positions with client companies. Specialised in recruiting experts in the field of Manufacturing and Logistics – this is an area that Hays Christchurch has not specialised in previously. Relationship Management – Building long term lasting business relationships with both employers and candidates. Becoming a trusted advisor. Business to Business Sales – Actively matching job seekers skills and personalities with potential positions; then presenting those profiles to employers. Effective business writing – writing sound tenders for business, engaging job advertisements, client mailers, and candidate profiles; in Hays ‘Tone of Voice’ and avoiding cliché. Notable achievements Development of the ‘Manufacturing, Logistics Desk’ for Hays Christchurch Promotion from ‘Associate Consultant’ to ‘Consultant’ within 9 months

New Zealand

During this three-year period, I managed three different Harvey Norman stores as Computer Proprietor responsible for the overall management and performance of each business. Stores included Christchurch, Invercargill and in Auckland. Leadership – Store Managers reported directly with up to 30 staff in each store. Reported to General Manager in Auckland around store performance in general. Conduct morning meetings to address objectives and consultant performance. Speak to each employee at least once per day to check in and offer advice Human Resources – Oversaw recruitment processes, involved in final stages of interviewing and offer negotiations, rostering, wages, staff performance management Sales management – Led sales, customer service and product training in line with company procedures Operations – Oversight of stock management, warehouse control, supplier credit claims, technical services and faulty stock management Marketing – Negotiated deals with radio and print media, designed advertisements, wrote scripts. Controlled local advertising budget Reporting – Head Office reporting on sales analysis, consultant performance, management reports, budgeting and forecasting Stock Management – Maintained relationships with suppliers, purchasing and control of stock, forecasting, stock rotation and aged stock management Administration – Oversaw administration processes including customer debtors, outstanding credit claims, finance, Photo Centre, warehouse, audit trails, capital expenditure, asset disposal and plant register.Notable achievements Successfully managed the transition of Norman Ross Tower Junction store to the Harvey Norman brand with significant improvements in processes, staff retention and performance, operational structure and revenues. Reduced a very high amount of customer complaints to zero Worked as part of a Harvey Norman NZ Head Office steering committee looking at product categories and strategies

Certificate Iv In Employment Services - Chc41115, Employment Services

This qualification reflects the role of individuals who provide employment services to both job seekers and employers. They use.

Future Leaders Training, Business & Staff Management

Mental Health 1St Aid (Standard)

Learnt how to assist an adult who may be experiencing a mental health problem or mental health crisis until appropriate professional help.

Negotiation & Crisis Intervention, Advanced Unit 2 - Manage Aggressive Customers

This unit of competency describes the outcomes required to use communication techniques to manage a conflict situation. It requires.

Negotiation & Crisis Intervention, Unit 1 – Manage Conflict Through Negotiation

This unit of competency describes the outcomes required to use communication techniques to manage a conflict situation. It requires.