• Support customers and coaches in emails and calls. • Field incoming problem tickets, as a Tier 2 resource, providing technical support to teams within the organization, and to external clients when required• Managing ticketed query system and ensuring requests, issues and resolutions are kept up to date• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through final resolution• Analyze issue resolution data, make recommendations for support process improvement, and assist in the implementation of changes• Communicate application problems and issues to key stakeholders, including management and development team members• Test fixes and perform post-resolution follow-up to ensure problems have been adequately resolved• Work cooperatively with development, release and quality assurance personnel in the design, testing, and delivery of custom-developed applications• Test the delivered functionality in real-world scenarios and collaborate with external and internal development teams to address issues found during UAT, and validates those corrective actions taken by development resolve those issues• Manage the client onboarding set-up, from close to launch date

Joining TELUS International AI-Data Solutions as AI Data Solutions Evaluator allows me to utilize my skills in research, data evaluation, and critical thinking to contribute to the improvement of AI and machine learning models. My role involves verifying and comparing data, ensuring accuracy, and following guidelines meticulously.

As a Teaching Assistant for the Software Engineering program at BrainStation, I support both instructors and students to enhance the learning experience. My responsibilities include:- Assisting instructors, providing hands-on support during lectures and labs.- Conducting one-on-one and group support sessions to help students grasp software engineering concepts.- Grading projects to evaluate student progress.- Leading whiteboarding sessions to practice problem-solving and coding challenges.- Offering guidance on best practices in front-end and back-end development, including HTML, CSS/SCSS, JavaScript, React, Node.js, and Express.- Providing constructive feedback to students on their code and projects, helping them improve their skills.

Adeptmind is an AI company that innovates customer search for e-commerce retail. My duties as a Business/Data Analyst were:• Interact directly with clients, to define a roadmap, gather product requirements, and identify users’ wants and needs.• Lead project through the product design cycle collaborating with developers, designers, data scientists, marketers, and customer success team.• Assist with the interpretation of customer requirements into feasible options, and communicating these back to the business stakeholders.• Identify user experience challenges, by analyzing the flowchart of the user’s journey.• Test and create use cases for the existing and new features, such as product deprioritization, season-based search prioritization, sport-specific search accuracy, specialty size filter implementation, etc.• Improve the user experience of the product by creating features (such as seasonal trends, holiday queries) which delivered improved search capability and increased user traffic.• Train and improve Machine Learning models, by classifying product level data with the correct labels,leading to a monthly improvement of 30% in the model’s accuracy• Collect analytics in GA, GDS, Mixpanel, and Shopify to evaluate clients’ KPIs

• Updating webpages and contant of the website fro the new and existing clients. • Building websites on WordPress and GoDaddy• Using Adobe Illustrator, ProCreate, and InDesign fro content creation; creating video tutorials in Snagit and Camtasia. • Working collaboratively with senior management and clients.

As an Intercompany Accountant for UK&Ireland region, I am responsible for delivering the financial statement during the company`s month-end close period in compliance with local legislation, US GAAP standards, and the Sarbanes Oxley Act (SOX). In addition, I am controlling Accounts Payable and Receivable Processing: preparing and posting invoices based on the intercompany processes through the journals. Moreover as a part of Financial Accounting team my duties are:• preparing settlement EFT’s (Electronic Funds Transfer) for Treasury;• maintaining the IWO (Intercompany Work Order) database; • running FX Revaluation; • supporting internal and external audits; • maintaining up-to-date process documentation.

As a Labor Accountant I was supporting more than 1500 users in UK&Ireland region. More specifically I was responsible for processing time entries, user maintenance, creating and managing reports, managing time sheets.

As an International Sales Executive, I maintained and developed customer relationships providing clients with up-to-date information about educational seminars and events. I was responsible for gathering customer and market information and organizing company events.