RESPONSIBILITIES AND DUTIESCommunicating with customers, making outbound calls to potential customers, identifying sales leads and following up on leads.Understanding customers' needs and identifying sales opportunities.Answering potential customers' questions and sending additional information per email.Provide product/service information, support and pricing details in response to inbound inquiries.Receive inbound customer sales inquiries and provide quotations.Process sales orders and invoices.Creating and maintaining a database of current and potential customers.Closing sales and achieving sales targets.Arrange the dispatch and administration of products sold.Customer follow-up after the sale.Receive, manage or escalate customer complaints related to the sale of the company's products.Update the internal price list.Stock counting.

RESPONSIBILITIES AND DUTIESReceive inbound customer sales inquiries and provide quotations.Provide product / service information, support and pricing details in response to inbound enquiries.Process sales orders and invoices.Arrange the dispatch and administration of products sold.Customer follow-up after sale.Receive, manage or escalate customer complaints related to the sale of the company's products.Provide administrative support for the production of RFIs, RFQs and other sales related documents.Cold calling and identifying sales leads.Maintain client databases.Update internal price list.Schedule meetings with potential new and or existing clients.Greet and welcome visitors as soon as they arrive at the front desk.Direct visitors to the appropriate person and office.Answering and directing phone calls to relevant staff.Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).Provide basic and accurate information in-person and via phone/email.Processing and directing mail and incoming packages or deliveries.Writing and issuing emails to teams and departments on behalf of teams or senior staff.Maintain office security by following safety procedures and controlling access via the front desk.Order office supplies and keep inventory of stock.Update calendars and schedule meetings and appointments.Perform administrative duties such as filing, typing, photocopying and faxing, scanning, data entry and capturing.Maintain computer and manual filing systems.Handling of petty cash.Arrange for courier and documentation.