Elza Duarte Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

• Worked my way up to Senior Pension Administrator from Pension Administrator with minimal practical experience• Prepare and review termination, retirement and death benefit packages for members of pension plans• Prepare and review authorization of benefit payments• Prepare and review family law value calculations• Review and analyze membership data• Maintain and update pension plan databases with member information• Reconcile contributions to, and payments from, pension funds• Reconcile annual member movements and data changes• Liaise with fund custodian for payment authorizations and stop payments on death of member• Provide call and email support to client employers and pension plan members• Adhere to quality standards and best practices

Toronto, Canada Area

• Developed and delivered Accessibility for Ontarians with Disability Act (AODA) training session • Respond to customer inquiries including phone calls and emails • Organize and schedule group and private lessons as well as schedule over 40 staff members daily • Process registrations, invoices and payments daily on MindBodyOnline, (MBO)• Update and program new content on company website through Logograph software• Developed and implemented conversion of manual client record keeping to online MBO system• Track and maintain accurate bookkeeping of over 200 private student’s lessons and accounts • Edit press releases and other documents for public release• Created and maintained Excel database of over 300 various styles and sizes of dance shoes

Toronto, Canada Area

• Four month co-op placement at Sheraton Centre Toronto Hotel• Reported directly to the Talent Development team and the Regional Human Resources Director• Completed over 20 reference checks on potential job candidates • Updated, maintained and tracked employees’ completed training and development sessions in StarwoodOne Development Centre software for over 150 employees • Scheduled over 20 training and development courses on StarwoodOne Development Centre software and coordinated bookings of rooms for training sessions• Updated and edited employee handbook to create new handbook for Toronto Metro Market (Sales) division• Proficient with SAP E-Recruitment software and posting job listings • Completed sign-on and on-boarding of new employees (policies, benefits administration etc.)• Participated in Talent Quarterly Review/Succession Planning conference calls • Participated in weekly recruitment updates for job openings in four Toronto hotels• Maintained HR hard copy files and the protection of these files for 150 employees

Scarborough, On

• Volunteered weekly in Galaxy 12 Child and Teen Clinic for five years and Special Needs Department for one year• Awarded Certificate of Appreciation for 1000 hours of volunteer service, May 2007• Confirmed over 90 patient appointments on a weekly basis for 5 different clinics • Retrieved patient information on HBO & Company’s Windows Terminal Emulator and SMH Health Card Validation Software• Delivered and retrieved documents from Medical Records, film library, operating room, paediatrics, mailing room and the printing room• Created and organized patient charts and files• Filed and photocopied various documents• Provided general information and orientation to patients and their families on medical and surgical floors• Visited and assisted patients during meal timesYouth Advisory Council Member • Elected position of Chair in 2006/2007 and Public Relations in 2005/2006• Recruited to be a member of a council that consists of seven individuals• Organized over 20 various fundraisers including summer car washes, BBQs, monthly book sales• Organized socials for youth volunteers

Post Graduate Certificate, Human Resource Management

• Relevant courses include: Recruitment and Selection, Training and Development, Organizational Effectiveness, Compensation, Occupational.

Honours B.A, Sociology, Semiotic & Communication Theory

• Majored in Sociology and Semiotics & Communication Theory, Minored in Music Culture & History • Awarded Queen Elizabeth II Aiming.