Responsible for establishing the vision, strategy, and direction of Ellen Tendean Training Center. Shaping the mission to provide high-quality training in etiquette, soft skills, and professional development. Overseeing all aspects of the business, from program development to client relations, ensuring that the center meets the evolving needs of its clients.

PT Terra Flavor Indonesia, operating under the brand "Djava Vanilla Harvest Co.," is a producer, supplier and exporter of gourmet-grade vanilla beans sourced from self-operated vanilla plantations and curing facilities. Under the "Terra Flavor" brand, we also supply Indonesian nutmeg and cinnamon for wholesale export market.

Conducted as part of Master's degree validation from NEOMA Business School.• Conduct industry & corporate fundamental analysis and interpret financial and capital market data for investment recommendations.• Develop and write research reports and publications, including financial modeling for charts and dashboards.• Stay updated on financial services industry happenings and conduct primary research from industry sources.

Project Manager for Customer Experience & Mystery Shopping (Quantitative) with clients mainly in the insurance industry.Responsibilities: - Schedule, set up and ensure all phases of the multiple projects, including planning, field execution, data processing monitoring, and field monitoring.- Manage research project management- Interacting with Field and Data Processing for project briefing and monitoring- Ensure timely delivery of project output

Associate Research Manager for Customer Experience & Mystery Shopping (Quantitative) with clients mainly in the insurance industry.Responsibilities: - Schedule, set up and ensure all phases of the multiple projects, including planning, general research design, questionnaire design, field execution, data analysis reporting, and cost analysis.- Monitor & analyze research data- Prepare and negotiate estimates of the project, maintaining target margin- Ensure timely… Show more Associate Research Manager for Customer Experience & Mystery Shopping (Quantitative) with clients mainly in the insurance industry.Responsibilities: - Schedule, set up and ensure all phases of the multiple projects, including planning, general research design, questionnaire design, field execution, data analysis reporting, and cost analysis.- Monitor & analyze research data- Prepare and negotiate estimates of the project, maintaining target margin- Ensure timely delivery of multiple proposals and presentations Show less

Define end-to-end, customer & distributor focused digital marketing strategy and implementation plan. Maintain relationship with media and ensure the company received publications on a consistent basis.Responsibilities:- Responsible for biddable, SEM, SEO, AdWords, and digital campaign- Define and implement digital marketing strategy, including but not limited to: automated leads generation, digital agents, mobile apps, search engine and social media advertising, agency and… Show more Define end-to-end, customer & distributor focused digital marketing strategy and implementation plan. Maintain relationship with media and ensure the company received publications on a consistent basis.Responsibilities:- Responsible for biddable, SEM, SEO, AdWords, and digital campaign- Define and implement digital marketing strategy, including but not limited to: automated leads generation, digital agents, mobile apps, search engine and social media advertising, agency and customer portals, corporate website, etc.- Define and implemented digital agents strategy and campaign, including the adaptation of Hearsay Social platform, WoodenArk enterprise-managed sites, Cognizant's Omni Channel plaftorm, among others.- Identify and manage appropriate vendors.- Work on related marketing projects and brand management. Show less

Responsibilities:- Define media relations strategy, maintain relationship with journalists, writing press releases, set-up exclusive interviews for CEO, and ensure the media relation activities deliver the target PR value.- Work with Operations team in conducting transactional Net Promoter Score (NPS) study- Plan, coordinate and execute market research projects such as NPS, Customer Satisfaction, and Brand Health Tracking- Present research findings to the Management in an… Show more Responsibilities:- Define media relations strategy, maintain relationship with journalists, writing press releases, set-up exclusive interviews for CEO, and ensure the media relation activities deliver the target PR value.- Work with Operations team in conducting transactional Net Promoter Score (NPS) study- Plan, coordinate and execute market research projects such as NPS, Customer Satisfaction, and Brand Health Tracking- Present research findings to the Management in an understandable manner- Coordinate with Management in determining research priorities and developing research roadmap- Identify and manage appropriate vendors- Work on related marketing and brand management projects Show less

- Direct report to CEO and was member of the Extended Management Team- Member of Zurich's international o.l.é. team, a worldwide committee in developing social media strategy.- Lead for implementation of OJK Consumer Protection regulations related to marketing & communications.- Represent Zurich Indonesia in APAC Brand Workshop 2014 in Hong Kong- Responsible for developing brand, media relations, and digital strategy.