Youssef Elzoghby Email & Phone Number

Qesm El Maadi, Cairo, Egypt

• Reviewing leads, selling fulfilment services to businesses, and negotiating details to meet businesses and company goals.• Coordinating between departments (Accounts, Tech Team, Fulfillment, and First Mile) to ensure successful business activation.• Conducting onboarding sessions to guide businesses on using the fulfillment system efficiently.• Addressing businesses feedback and collaborating with relevant teams to resolve issues promptly.• Acting as a Small Account Manager for a specific period to ensure smooth operations and business satisfaction.• Analyzing data and lost merchants to improve services and attract new businesses.• Supporting the Fulfillment Team with additional tasks as needed.

Qesm El Maadi, Cairo, Egypt

• Maintaining a positive, empathetic, and professional attitude toward clients at all times• Assist with challenging client requests or issue escalations as needed• Acknowledging and resolving clients' complaints• Communicating and coordinating with colleagues as necessary • Keeping records of clients interactions, transactions, comments, and complaints • Build and maintain strong, long-lasting client relationships

Jeddah, Makkah, Saudi Arabia

New Cairo, Cairo, Egypt

- Serving two operation units concurrently according to the requirement of each OU- Performing helping tools and answering all customers' inquiries via Phone & Chat & E-mail

New Cairo, Cairo, Egypt

- Management the new lunch of our new Amazon.eg queue (MU) in Alex site as a remote SME queue for inquiries, approvals and support.- Improving New Hired knowledge & soft skills.- Mentoring soft skills to provide the best customer experience through call and chat.- Creating analysis and reporting results to operations.- Giving comments to all agents to enhance their knowledge and performance.

New Cairo, Cairo, Egypt

- Performing helping tools and answering all customers' inquiries via Phone & Chat & E-mail for EG OU- Check and validate system issues and raise them to the concerned team to solve them to save customer experience.- Ensure that customers' orders are fulfilled in line with quality and safety guidelines.- Liaise with other departments to resolve customers' issues and questions.

Qesm El Mataria, Cairo, Egypt

Qesm El Maadi, Cairo, Egypt

Al Jizah, Egypt

New Cairo, Cairo, Egypt

Cairo, Egypt

Qesm El Mataria, Cairo, Egypt

Qesm El Zayton, Cairo, Egypt

Qesm El Zayton, Cairo, Egypt

Cairo, Egypt

El Obour, Al Qalyubiyah, Egypt