Elzy Remulla Email and Phone Number
I'm Elzy R, a seasoned professional with over a decade of diverse experience in remote work and collaborating with global teams. My journey has been characterized by my role as a producing high-value generalist, where I've cultivated broad expertise across multiple fields, including compliance management, administrative management, stakeholder communication and leadership. I've had the privilege of working in various roles such as Business Operations Coordinator, Giver Services Manager, Customer Onboarding Specialist, and Complex Complaint Resolution Manager. My approach to work is guided by the Generalist Value Pyramid, where I focus on leveraging my broad expertise, generalist mindset, and high emotional and social intelligence to deliver exceptional results.
Kalibrate-Ed
View- Website:
- kalibrate-ED.com.au
- Employees:
- 4
-
People, Business And Operations LeadKalibrate-EdPhilippines -
Operations CoordinatorKalibrate -Ed May 2024 - PresentMelbourne, Sydney, AustraliaOperations and Administrative Support, Business Growth and Development -
Manager, Customer SuccessFreelance Nov 2023 - PresentCalifornia, United States
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Giver Services ManagerTrustbridge Global Foundation Jul 2020 - Oct 2023Thun, Berne, SwitzerlandStreamlined Giver Services Operations: Led continuous process improvements to drive efficiency and elevate customer experienceEnhanced Team Performance: Led and mentored the Giver Services (GS) Team to consistently meet KPIsStrategic Technology Integration: Driving IT solutions to enhance operational processes to implement sustainability initiatives -
Customer Onboarding SpecialistGuide Education Dec 2020 - Nov 2022Spilsby, England, United KingdomImproved Onboarding Efficiency: Achieved a significant reduction in customer onboarding timeIncreased Customer Satisfaction: Led initiatives to enhance the onboarding experience, resulting in customer satisfaction and subscription renewalsCollaborate with the Customer Relations Director, COO and Sales Team: Increased lead conversion and customer loyalty -
Complex Complaints Resolution ManagerTelstra Aug 2015 - Jul 2020PhilippinesExceptional Resolution Record: Achieved a consistently high resolution rate for complex customer complaintsPositive Customer Impact: Successfully mediated and resolved escalated customer complaints, resulting in a significant improvement in overall customer satisfaction and loyalty.Regulatory Compliance Excellence: Consistently maintained the organization's adherence to regulatory standards in all complaint resolution processes.
Elzy Remulla Education Details
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Innovation Management -
London Thames CollegeBusiness, Management, Marketing, And Related Support Services -
Gpa 90.0
Frequently Asked Questions about Elzy Remulla
What company does Elzy Remulla work for?
Elzy Remulla works for Kalibrate-Ed
What is Elzy Remulla's role at the current company?
Elzy Remulla's current role is People, Business and Operations Lead.
What schools did Elzy Remulla attend?
Elzy Remulla attended Miriam College, London Thames College, De La Salle University - Dasmariñas.
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