Responsibilities include:• Manage products across the lifecycle for the following segments: individual, SME and Commercial clients; • Implement customer centric products that align to customer needs and market insights feedback;• Gathering customer and market insights;• Developing a business case for new product implementation and maintenance of existing products; • New product design and planning;• Prototyping, development and testing;• Marketing plan and… Show more Responsibilities include:• Manage products across the lifecycle for the following segments: individual, SME and Commercial clients; • Implement customer centric products that align to customer needs and market insights feedback;• Gathering customer and market insights;• Developing a business case for new product implementation and maintenance of existing products; • New product design and planning;• Prototyping, development and testing;• Marketing plan and launch;• Pricing, sales planning, and reporting;• Ensure that each product has a customer service support line across different channels; and• Product profitability management.Achievements & current projects:• I was entrusted with the task to lead the implementation of block chain technology in the Bank;• I proposed and have been piloting a loan product designed for SME customers without organized accounting / financials, whose risk assessment criteria is based on transactional history; • I implemented an invoice finance product for commercial customers who supply products or provide services to corporates or multinationals;• Currently implementing an instant loan product to be completely enabled digitally; and• Behavioural score card to build a predictability model of future customer behaviour based on historic data. Show less

• Project Lead on a credit card optimization project aimed at reducing the end-to-end turnaround time, from customer request to card delivery, from more than 30 days to 10 days within Maputo and 15 days in other cities; • Project Lead/Manager on an instant issue debit card product;• Country Project Manager for a Group KYC digitisation project and implementation of a document imaging system, from May 2015 until December 2016; and• Programme Lead on Kaizen initiative with the… Show more • Project Lead on a credit card optimization project aimed at reducing the end-to-end turnaround time, from customer request to card delivery, from more than 30 days to 10 days within Maputo and 15 days in other cities; • Project Lead/Manager on an instant issue debit card product;• Country Project Manager for a Group KYC digitisation project and implementation of a document imaging system, from May 2015 until December 2016; and• Programme Lead on Kaizen initiative with the objective of ensuring incremental improvements through simple changes across the bank. I was responsible for:o Training materials in Portuguese;o Champion and staff training;o Campaign awareness and communication;o Evaluating the pipeline of ideas;o Calculating rewards for ideas generated versus implemented; Show less

Currently lecturing Risk Management in the undergraduate Statistics course

Learning Experience Description:• A 12 month rotation programme in which the intern becomes familiar with the organization and department structure, management, strategic planning, and departmental performance improvement initiatives. • The intern becomes integral in the main department initiatives multitasking on different projects over a 2 month period. • After completing the rotations the intern is placed on secondment in one of the bank’s subsidiaries for a month, and thereafter… Show more Learning Experience Description:• A 12 month rotation programme in which the intern becomes familiar with the organization and department structure, management, strategic planning, and departmental performance improvement initiatives. • The intern becomes integral in the main department initiatives multitasking on different projects over a 2 month period. • After completing the rotations the intern is placed on secondment in one of the bank’s subsidiaries for a month, and thereafter offered a temporary role for 11 months. Learning Experience Outcomes:• Understanding of credit application assessment process for individuals, SME and corporate customers. • Improvement opportunities within the corporate bank division with regards to keeping records of leads generated and sales follow up outcomes.• Management of the Bank’s liquidity position with Central Bank & Correspondent banks.• Built a product dashboard to track dealers’ activities and profitability on a daily basis.• Engaged into trading activities (FX and MM instruments). Show less

Duties included:• Completing a business case for a foreign investor in the financial services sector who wanted to expand his/her operations in Mozambique;• Pitching the business case to partners and providing recommendations regarding opportunities, demand, existing competition and viability of the product itself.