Elżbieta Serafin Email and Phone Number

With over 13 years of work experience in various customer-facing roles, I have developed strong interpersonal skills, problem-solving abilities, and attention to detail. I am passionate about creating positive and memorable experiences for guests, customers, and clients. I enjoy learning new skills and exploring new fields of interest. Currently, I am working as a Front Desk Receptionist at Samlesbury Hotel, where I greet guests, handle reservations, check-in and check-out, upsell services, and deal with queries and complaints.Prior to joining Samlesbury Hotel, I was a Cake Maker at Lathams of Broughton Ltd for four and a half years, where I started as a picker/packer and progressed to different sections, such as cake finish, pastry, and patisserie. I was responsible for ensuring the high quality of cakes, desserts, and biscuits, and I also took on supervisory duties in the absence of my manager. I have also worked as a Bartender/Duty Manager at Rin Music Club, where I prepared cocktails and drinks, trained new staff, organized private events, and managed invoices and cashing up. In addition to my work experience, I am pursuing a Diploma of Education in Interior Design at The Interior Design Institute, as I have a keen interest in design and aesthetics. I am proficient in Adobe Sketch Up software, as I have a creative and artistic flair.