Vital project manager on a global initiative that brought new tech capabilities to the Talent Acquisition community by replacing a fragmented Applicant Tracking System (ATS) landscape. Identified and unlocked productivity gains and enhanced experiences for recruiters, talent sourcers, candidates, interviewers, hiring managers, and more. Led design squad of 40+, analyzing and synthesizing findings during the design phase. Acted as the hinge between the Talent Acquisition North American region (250+) and internal project team to drive change and foster adoption post-go-live. Core member of the change management team, driving initiatives and encouraging smooth adoption in the region. Point of contact between vendors, Eightfold (CRM) and iCIMS (ATS), to share consolidated feedback, troubleshoot concerns, and more. Created learning and development strategies, curriculum, and key metrics. Responsible for facilitating and producing rollout training, hyper care, and ongoing upskill teachings.

Led North American digital and global services hiring operations, developing strategy, team structure, and tools collaboratively. Actively participated in screening, hiring, onboarding, and managing 8+ talent acquisition operations team members. Created an operational model that prioritized requests, ensured deadlines were met, and fostered strong relationships with offices and regional teams. Planned capacity during peak seasons, designed workflows, identified improvement opportunities, and collaborated on system enhancements. Drove greater transparency into operations by capturing more detailed metrics. Created a framework for a novel shared services strategy within Costa Rica location.

Steered digital recruiting relationships, defined support needs, and prioritized based on business requirements. Managed and developed a team of 8+ staff members. Addressed capacity needs, mapped workflows, researched tools for efficiency, provided input into recruiting system enhancements, and supported office initiatives. Created innovative marketing intake tools and processes to launch the 2022 “Beyond is where we begin” recruiting campaign throughout North American offices. Designed seamless user experience, leading to decreased processing time.

Drove operations for North American entry-level through experienced consultant recruiting within the Northeast region of America. Ensured timely completion of requests, conducted quality checks, and optimized processes. Executed critical operational tasks, including candidate data management, application support, interview scheduling, and offer creation.

Managed candidate data, processed applications, scheduled interviews, facilitated event logstics, and supported database queries to support insight development. Contributed to special projects.

Managed operations across four departments with a team of 19 full-time staff. Recruited, trained, and led an administrative customer service team of 20+ members, fostering efficiency and enhanced patron relations. Maintained oversight of financial accounts exceeding $1M, contributed to budget development, established workflow processes, and cultivated strong business relationships on behalf of the Career Center. Commissioned and drove facility upgrades in an 80+- year-old historic building totaling over $150k.

Managed USC Galen Center, overseeing scheduling, diverse event bookings, customer service, and a team of 50+ event day workers. Coordinated logistics, including social media marketing.

Led operations efforts Men's Volleyball and Women's Beach Volleyball.

Managed event schedules and operations for 13 athletic teams.