Emily Hepner Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

° Managed end-to-end project coordination of product design, development, and branding projects ° Created and managed project documentation, including project timelines and calendars, meeting agendas and notes, budgets, team resourcing, client feedback, and presentation decks° Coordinated and led client-facing and internal meetings, including creative brief-in, kickoffs, and internal and client reviews° Monitored and reported on project milestones, completeness, and relayed revenue recognition to internal and external stakeholders via weekly project updates° Built deep relationships with clients and project stakeholders, which led to new project opportunities and drove revenue° Coordinated and scheduled meetings between vendors, clients, and internal teams

New York, New York

• Served as first point of contact for clients and users with questions and feature requests • Developed and deployed new processes for clients to replace outdated workflows and encourage engagement with platform• Troubleshot bugs and QA tested engineering deployments • Gathered insights from clients to facilitate upsells and prevent churned accounts• Directly managed 30+ accounts with a focus on engagement and expansion

Greater New York City Area

• Educated drivers-in-training on necessary steps to obtain TLC (Taxi and Limousine Commission) license• Promoted benefits of driving with Uber in driving classrooms and college campuses across NYC• Optimized driver certification by filing and submitting necessary paperwork on behalf of drivers within their 4-8-hour class period

Lititz, Pa

• Created content using keywords to improve search results for WebstaurantStore products• Worked with cross-functional teams to create multimedia blog posts and how-to articles • Managed and tracked blog and article progress in Asana • Pitched monthly articles to SEO Content Team on topics relevant to the restaurant industry