Emily Kohler Email & Phone Number

Orlando, Florida, United States

Anchorage, Alaska, United States

- Escorted tour groups (26- 45 people) through each segment of their Alaska Cruise land tour, of 7 to 12 days in length, while delivering excellent customer service, commentary, and logistical information- Arranged event gatherings, problem-solved any issues, assisted with scheduling/transportation, and customized a diverse population’s vacation experience by understanding their wants and needs- Provided a seamless operational experience by building team relationships with more than 7 other departments and locations and coordinating efforts to create each guest’s experience- Maintained and completed all paperwork associated with the tours, including daily reports, expense reports, property claims, medical or issue reports, etc

Orlando, Florida, United States

- Planned tailored high end guest vacations for Orlando's top theme parks with clear professional communication to client- Used extensive knowledge of theme park attractions, shows, and dining options, to create unique and personalized experiences for clients- Created itineraries based on clients' preferences, time optimization, and maximizing guest enjoyment - Adapted itineraries through strategic thinking to address unexpected issues, ride closures, timing challenges, and accommodate guest requests - Achieved excellent guest satisfaction rate with 71% of guests providing reviews, all of which were a 5-star rating, reflecting exceptional service and memorable experiences

Myrtle Beach, South Carolina, United States

- Developed engaging and compelling content for various communication channels, including website, social media platforms, newsletters, and other marketing collateral. Crafted content that aligns with the resort's brand voice and resonates with our target audience.- Managed the resort's social media accounts by creating and curating relevant and visually appealing content. Monitored social media trends, responded to comments and inquiries, and while actively engaging with guests - Assisted in planning and executing public relations initiatives to promote the resort's services, events, and amenities and increase brand visibility.- Collaborate with the recreation department to create marketing materials and communication plans for resort events. Ensured effective promotion of events through online and offline channels to maximize attendance and guest engagement.

Myrtle Beach, South Carolina, United States

- Ideated, designed, and planned multiple weekly events across the resort that minimized cost while building guest experience- Rejuvenated the activity centers across resort by designing a themed activity space that allowed more guest functionality while taking inspiration from the surrounding area - Initiated, with a team of five, a new weekly immersive pirate themed show and event that resulted in an extra weekly revenue of $1,500 per event through sales of retail, crafts, and activities- Collaborated with the recreation manager to recruit, organize meetings, and design upcoming intern experience- Constructed new marketing areas around the resort to enhance exposure of conceptualized context generated by myself and the communications department

Provo, Utah, United States

- Composed event resumes and floorplans using CAD and Ungerboeck programs- Coordinated with event managers on various events to compile resumes, event schedule, floor plans, and orchestrated timing between different departments- Coordinated on teams of 3 -25 people to help execute a variety of events with different needs while being flexible in the variety of roles I needed to fill- Contributed in the execution of an 1,800 person event utilizing the whole convention center by designing signage, floor plans on CAD, and resumes on Ungerboeck that entailed daily floor plan changes and itinerary changes

Provo, Utah, United States

-Led, trained, and mentored a council of on campus residents on how to design, market, and implement events- Devised, executed, and evaluated monthly area-wide programs while keeping in budget for each event and designing for a variety of needs- Sourced different retailers for events, food, decorations and entertainment while working with in the budget and timeline for each event- Designed a new area to market events and inform students about the housing community changes and other general housing information to increase attendance, student satisfaction, and student comfortability - Harmonized with RHA councils, housing management, hall advisor and other campus organizations to plan monthly events for 50-500 students

Anchorage, Alaska, United States

- Led a team of 10-14 people while monitoring business transactions and (200-500 guests) guests entire dining experience through interacting with guests and giving recommendations- Created a new training plan on service expectations and execution then used that program to train 10 -25 new hires - Developed and implemented a new process and products that boosted seating efficiency by 33% and increased revenue by 30% by initiating new products- Managed multiple tasks such as working well under pressure, and moderating crew disagreements- Strategized employee skills to maximize customer experience while being understaffed by 50%

Anchorage, Alaska, United States

As a server my job was to create an individualized experience with each guest. I would address any guests’ questions both about their train experience and general questions about Alaska. I would also provide timely service to guests while anticipating their future needs.Position held during the summer of 2019 and 2020

Orem, Utah, United States

-Managed front desk tasks for a 133-room hotel - Executed special guest requests by collaborating with three internal departments- Answered guests’ questions through knowledge of immediate area and addressing concerns- Trained new employees on their roles and coached them on how to interact with guests in a variety of situation- Adapted to manage multiple tasks in a high energy, fast paced environment while working independentlyPosition also held the beginning of 2019 as well.

Orlando, Florida Area

- Served over 2300 guests per day as a team- Specialized every experience with each guest through relevant theming- Directed guests on where to sit and directions to other areas of the parks- Achieved unforgettable Guest Experiences through magical moments

Provo, Utah, United States

- Advised customers on how to access their bills as well as any changes in their bills from a contract ending or unexpected fees- Interacted with 50+ customers a day while giving personalized service to ensure customer retention and satisfaction by consulting customers on available products and their benefits- Defined customer concerns and counseled solutions with our product lines to maintain customer retention

Experience Design And Management

Undergraduate student at Brigham Young University, studying Experience Design and Management in the Marriott School of Business. Minor.

Associate'S Degree, General Studies