Em Spray Email & Phone Number

Nottingham, England, United Kingdom

Nottingham, England, United Kingdom

I currently oversee two distinct venues in Nottingham’s city centre: the high-end cocktail bar, The Hockley Arts Club, and the newly launched tiki bar, Tahula’s Tiki Shack.The Hockley Arts Club is a multi-level venue featuring a bar-service floor and a sit-down, table-service floor, requiring careful management to deliver seamless operations and an exceptional guest experience across both settings. At Tahula’s Tiki Shack, I helped lead the successful launch of the bar, which involved creating an entirely new cocktail and drinks menu, as well as recruiting and training a brand-new team.During my time here, I have developed multiple cocktail menus, curated and launched a charcuterie menu from scratch, and facilitated the operational setup of the tiki bar.By effectively balancing creativity, operational excellence, and leadership, I have contributed to the success and growth of both venues.

Oxford, England, United Kingdom

Thame, England, United Kingdom

I was promoted to General Manager after 17 months with Loungers, where I originally started as a Bartender.In this role, I first took over Pinto Lounge in Banbury and later played a key part in opening two new sites: Verdetto Lounge in Buckingham and Candelo Lounge in Thame. For these openings (which happened one week after another), I was heavily involved in the recruitment process, hiring FOH, BOH, and management roles, and then leading induction days for all new team members. In the two days leading up to each launch, I worked on-site to set up the bars, kitchens, and dining areas, ensuring everything was ready for a successful opening.I later dual-site managed Pinto and Verdetto while a new GM was being recruited, before fully taking over Candelo Lounge. Beyond my core responsibilities, I supported my Operations Manager with tasks such as shift reporting, wage reporting, labor tracking, and providing operational support to other sites in the area.Additionally, I was the designated “Coffee Champion” for the region. This involved troubleshooting issues with coffee machines and grinders, as well as training staff to barista-level standards, ensuring high-quality coffee service across multiple locations.

West Bridgford, England, United Kingdom

Following my promotion from Supervisor to Assistant Manager, I retained all key responsibilities from my previous role while taking on additional duties to support the overall management and profitability of the site. These included:Weekly Stock Management: Conducting comprehensive stock takes and tracking top 10 losses throughout the following week.Daily Line Checks: Ensuring inventory accuracy and minimising waste.GP Tracking: Monitoring and analysing gross profit margins to maintain financial efficiency.Rotas: Creating and managing staff schedules using Fourth, ensuring optimal coverage.Site Audits: Performing weekly audits to ensure operational excellence.Health & Safety Compliance: Overseeing weekly fire alarm and emergency lighting tests, along with other safety protocols.Cash Management: Supervising financial processes, including end-of-day cash-ups and float management.P&L Oversight: Tracking EBITDAR, costs, and expenditures to optimise profitability.Customer Feedback Analysis: Managing the “Feed It Back” system to track site performance, compiling weekly reports for the management team, highlighting strengths, weaknesses, and actionable improvements.

In my role as Supervisor at Loungers, I thrived in a fast-paced, high-pressure environment, ensuring smooth daily operations while maintaining exceptional customer service standards. This required strong leadership, adaptability, and the ability to effectively prioritise tasks to meet the demands of a busy hospitality setting.Shift Management: Successfully led shifts by strategically placing team members in roles that maximised their strengths, ensuring exceptional customer experiences.Stock & Order Management: Ensured seamless operations by placing and managing orders for both FOH and BOH to maintain stock levels.Cash Handling: Managed financial operations, including floating tills, cashing up, and banking daily profits.Recruitment & Onboarding: Conducted interviews, performed right-to-work checks, and facilitated onboarding processes for new hires (ATS).Social Media Management: Created and posted engaging social media content to boost customer engagement and drive business growth.Staff Training: Provided hands-on training to new employees, equipping them with the skills and knowledge needed to excel in their roles.Health & Safety Compliance: Ensured compliance with NSF health and safety standards, monitored staff adherence, and documented detailed incident reports as needed.Site Maintenance: Monitored the site to ensure all equipment was in working order, reporting and coordinating with contractors for repairs as required.

West Bridgford, England, United Kingdom

Cambridge

I worked as a Gymnastics & Ninja coach, where I was responsible for coaching children aged 1-16, as well as running adult classes. Many of my sessions included children with additional needs, including nonverbal participants, requiring me to adapt lessons to provide extra support while still challenging more advanced students. This experience helped me develop strong skills in tailoring programs to diverse abilities and fostering an inclusive and supportive learning environment.In addition to coaching, I also served as a Duty Manager, overseeing key operational responsibilities such as opening and closing the facility, managing cashing-up procedures, and coordinating class cover to ensure coaches were assigned to classes that matched their expertise. I also played a key role in organising activities for holiday camps and birthday parties, contributing to the smooth operation and success of events.

Northampton, England, United Kingdom

Cottenham, Cambrigeshire

I started here as a volunteer coach to gain the hours I needed for my UK Level 1 Sports Leader qualification, and also for my time in the County Young Coach Academy. After completing these courses, I decided to stay on as a coach and assist the lead coach with whatever they needed me to do. I then progressed further and completed my Core Proficiency and Level 1 Gymnastics Coaching courses.

Chesterton, Cambridgeshire, United Kingdom

In my role as a Sales Assistant, I was responsible for a variety of tasks both FOH and BOH. My duties included preparing breakfasts and sandwiches, serving customers at the till, and managing weekly stock orders, as well as daily orders for bakery items. As a key holder, I handled end-of-day cashing up, banking, and ensuring smooth operations in the absence of the manager.I also coordinated with a local homeless charity to donate leftover products at the end of each day, demonstrating a commitment to community support and sustainability. Additionally, I stepped in to oversee the shop whenever the manager was off-site and traveled to other locations to provide cover when needed, showcasing my flexibility and reliability in a fast-paced retail environment.

Cottenham, Cambridgeshire

Level 3 Extended Diploma In Music Practice

Education record