Em S. Email & Phone Number

Australia

Australia

Overseeing day-to-day operations and ensuring smooth functioningDeveloping and implementing operational policies and proceduresManaging and optimizing resources, such as personnel, equipment and materialsMonitoring and improving operational efficiency and productivityAnalysing data and metrics to identify areas for improvement and cost reductionPlanning and coordinating production schedules and inventory managementEnsuring compliance with regulatory requirements and safety standardsManaging relationships with suppliers, vendors and other stakeholdersLeading and motivating teams to achieve operational goalsIdentifying and implementing process improvements to enhance overall operationsManaging and leading a team of service desk agentsSetting goals and performance targets for the service desk teamEnsuring timely and efficient resolution of customer issues and inquiriesDeveloping and implementing service desk policies procedures and best practicesMonitoring and analyzing service desk metrics to identify areas for improvementConducting regular training and coaching sessions for service desk agentsCollaborating with other teams to resolve complex customer issuesManaging service desk resources including technology, tools and knowledge baseHandling escalated customer complaints and ensuring customer satisfactionKeeping up to date with industry trends and advancements in service desk managementManaging office operations and ensuring a smooth workflowOrganising and maintaining office supplies and equipment.Coordinating and scheduling meetings, appointments and eventsHandling incoming and outgoing correspondence including emails and mailManaging office budgets and expensesSupervising administrative staff and delegating tasksMaintaining office records and documentationHandling office maintenance and liaising with service providersAssisting with HR tasks, such as onboarding and employee recordsImplementing and enforcing office policies/procedures

Australia

Committed to bringing you and your home quality hand poured soy wax candles with fragrances that last and allowing your senses to Explore Serenity Developing and implementing business strategies and goals for the company.Overseeing all aspects of the business, including operations, sales, and marketing.Creating and managing budgets, financial planning, and inventory management.Building and maintaining relationships with suppliers, vendors, and distributors.Developing and implementing product strategies, including new candle and body care collections.Setting pricing strategies and monitoring profitability.Ensuring compliance with regulations and industry standards.Engaging with customers to understand their needs and preferences.Monitoring market trends and adapting business strategies accordingly.Setting the overall creative direction and vision for the brand.Overseeing product development, from concept to production.Ensuring brand consistency across all touchpoints, including packaging and visual merchandising.

Australia

Entertained and served guests in large groups with the signature atmosphere of enthusiastic tongue-in-cheek serviceDeveloped strong verbal communication and interpersonal skills by observing client’s needs, requests and body languageExcellent time management and scheduling skillsDisplayed friendly, outgoing and energetic behaviour to create a warm, fun atmosphere for guestCreative reporting and content creating for social media

Alice Springs, Northern Territory, Australia

Day to DayOverseeing daily operations and ensuring smooth functioning of the establishment.Managing staff, including hiring, training, and scheduling.Monitoring financial performance and budgeting.Maintaining quality standards and ensuring customer satisfaction.Developing and implementing marketing strategies to attract customers.Handling customer complaints and resolving issues.Ensuring compliance with health and safety regulations.Building relationships with suppliers and managing inventory.Planning and organizing events or promotions to increase business.Area Break Down:Hotel:Managing all hotel departments, such as front desk, housekeeping, food and beverage, and maintenance.Ensuring guest satisfaction by maintaining high service standards.Collaborating with the sales and marketing team to attract guests and increase occupancy rates.Overseeing the financial aspects, including budgeting, cost control, and revenue management.Implementing and maintaining hotel policies and procedures.Pub:Managing the bar and kitchen operations, including inventory management and ordering supplies.Creating a welcoming and enjoyable atmosphere for customers.Developing and implementing promotions or events to attract customers and increase revenue.Ensuring compliance with liquor licensing regulations and health and safety standards.Training and supervising staff to provide excellent customer service.Cafe:Overseeing the day-to-day cafe operations, including food preparation, service, and cleanliness.Managing inventory and ordering supplies to maintain adequate stock levels.Developing menus and ensuring the quality of food and beverages.Creating a cozy and inviting ambiance for customers.Building relationships with local suppliers to source fresh ingredients.

Alice Springs, Northern Territory, Australia

Providing system support – BookEasy and other channel managersManaging communication with staff and member organisations in CRMWorking closely with tourism operators about their product visibility, book ability on the TCA website and internal booking systemsCommunicating clearly and professionally with members about how to integrate promotions, packages and collaborative packages between members Ability to integrate booking systems with BookEasy softwareOrganising and managing charter flight packagesContent and product creation for Austrade fundingProficient product knowledge across the NTEnsuring accuracy of prices, packages and their bookability through the public-facing end of the TCA websiteUpdating of TCA website through JoomlaMaintaining strong working relationships with industry partners

Wollongong

Maintain Senior Travel Consultant duties and targetsEscalation point for travelling customersDealing with customer complaints and resolving situations and problem solving with both customers and team members.Delegation of daily store tasks to team membersPlanning of daily operational meetingsCollating and providing data analysis for weekly business meetings.

Within my work life I have gained experience in reconciling bank statements and eftpos settlements. Taking customer payments and following up when payments hadn’t been made or due to be made. Dealing with large amounts of money and processing funds to a ledger. Paying third party suppliers/insurances from bank account and recording the transaction in the correct ledger. Running profits and loss reports, review income and expenses making sure ledger accounts are balanced as well as reviewing employee accounting KPI for store commission incomes.

Knowledge of a wide range of travel and tourism productsPlanning and booking travel arrangements for customers/customer groupsMaintaining great customer relationshipsUse of Sabre system on a daily basis. Prior use of Tud and Galileo.Managing the store bank statements, reconciling third party products.Meet sales targets and sell high focus products.

Maintain and uphold exceptional hygiene and appearanceFriendly telephone mannerKnowledge of menu and productsOpening of storeAdhering to customer requests and concernsAssistance with food and beverage preparationProcessing online payments and cash handling

Identify and act on up selling opportunities Fulfilling phone/e-mail enquiresAdhering to customer requests and concernsCash handlingReaching sales targets

Providing and fulfilling customers’ needs and requests Fulfilling menu log and eat now ordersBarista dutiesWaitressingCleaning and organising restruant at a presentable manner

Using technology, Stock taking, Contacting HR department, Returns/Refunds, Meeting sales targets

Certificate Iv In Customer Engagement

Covid-19 Infection Control Training

Certificate Iii Customer Engagement

Diploma Of Tourism And Business Management

Provide Responsible Service Of Alcohol - Sithfab002

Certificate Iv In Hospitality - Sit40313

Provide Responsible Gambling Services - Sithgam001

Education record

Prepare And Serve Espresso Coffee - Sithfab012B

Certificate Ii In Hospitality - Sit20207

Follow Workplace Hygiene Procedures - Sitxohsoo2A