-Provide excellent customer service by tending to customer questions about store merchandise, increasing patron knowledge and satisfaction with their travel-related purchases. -Exceed overall sales and item-per-transaction goals consistently by making product suggestions to customers based on their needs and products that will enhance their experience.

-Advertising and promoting MLS club activities by speaking to classes and working with the Department of Linguistics & Languages to connect with students in the program to best support their needs.-Coordinating all club communication via direct messages and comments over Facebook and Instagram to maintain a positive club environment and address inquiries in a timely manner.-Creating and maintaining the posting schedule for all social media posts on the official Instagram page to ensure successful student engagement.-Coordinating with fellow executive members to establish branding for visual cohesion in promotional material to ensure student enthusiasm.

-Worked collaboratively with team members weekly to conduct research on interesting linguistic facts,create visuals to display material through Canva, and regularly post fun facts onto the society’sofficial Instagram page for students to interact with and answer questions related to the postsaccording to their unique experiences to facilitate a positive community of passionate linguists.-Regularly attended team meetings to brainstorm ideas of engaging and beneficial materials for students of the faculty to look forward to and apply learned knowledge toward their future endeavours, such as the creation of a magazine outlining potential career options in the field of Linguistics, courses to take, and Alumni advice.

- Creating and implementing educative workshops and campaigns that address relevant McMaster student issues surrounding issues such as social disability theory, the Mad movement, as well as critical analyses of the socially constructed dichotomies between physical health and mental health, and visible and invisible disabilities to raise awareness and promote positive change within the community.

-Raising philanthropic support for McMaster University by fostering positive, long-lasting relationships with alumni, parents, friends and funders.

-Managed sales data by entering cash and card transactions, informing customers about our loyalty program, carefully bagged purchased items and granted farewells to ensure patrons leave with satisfaction-Delivered exceptional customer service by directing customers to the items they were looking for, as well as informing them about store promotions relevant to their needs.

-Prepared customers food and beverage orders accurately and time-efficiently to ensure customer traffic moves smoothly and each patron has a pleasant experience.-Followed store cleaning procedures to maintain the cleanliness of the workplace, ensuring maximum work performance by each employee to exceed customer satisfaction.