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MADNESS Autoworks operates 15 unique webstores in the automotive aftermarket industry as the global leader in aftermarket products and tech for Alfa Romeo, Fiat, and other Stellantis brands. We host an extensive catalog of products for European luxury marques and emerging brands, and are backed by two full-scale custom shops and distribution warehouses located in the Los Angeles and Austin metros.As our Sales Manager, my role is to:- Be the face of the business in our highest-value public viewpoints - online forums, FB groups, and in-person at our CA office; focusing on friendly, knowledgeable, and honest engagement, guiding interest to our websites and media, and making technical, difficult concepts approachable to the public to generate sales.- Provide an executive degree of personal account management and offer the most professional sales experience for our highest-level national accounts, international accounts and VIP personal clientele.- Oversee a 15-year company book of accounts and 9-year personal book of business, ensuring that all of our clients are given the best deal, a personal touch, and a feeling of having a true "insider" friend in the automotive aftermarket industry.- Train and coach sales associates, customer service representatives, and tech support personnel in-person and remotely.- Strategize and implement sales programs for current products and markets; prospect and evaluate new potential niche markets and product opportunities in the Automotive Aftermarket and Automotive Technology industries.- Present solutions to current operational issues from the Sales/Service perspective.

- Identify, document, and resolve QC and technical issues with products, working with engineering and manufacturing teams in achieving resolution, and CS teams with end-user communication and deployment.- Manage current flagship products through market-driven and manufacturer-induced changes; testing revisions and deploying updates.- Manage new products through prototyping and release - this includes installation and modification as needed, A/B testing of production samples, identifying bottlenecks in our processes, and potential pain points for end-users pre-release. - Develop and create promotional and instructional material for the MADNESS Autoworks Youtube channel, our 3 main websites, Instagram, and web forums - including video, written copy, photography, technical material, and promotional products.

Worked with Richards Racing (CDMX, Mexico) to develop a spec-racing series based on the North American Fiat 500 Abarth Platform, from development phase through the first 3 seasons of operation. In this role, my responsibilities included:- Vision of concept and initial proof-of-concept build out- A/B testing of race-ready products prior to initial release- Homologation of 10 race cars- On-site A/B testing and datalogging in-person at Autodromo Hermanos Rodriguez- Remote technical support for engineering staff over a 3-year operating span

I was brought into this role to immediately oversee restaurant operations in lieu of ownership, while optimizing existing processes - allowing owner to devote full focus toward completing buildout for a second restaurant, while implementing changes to ensure greater profitability moving forward.- Developed Excel-based inventory, gross profit reporting and analysis systems for a 650k/yr local business.- Created a training handbook and testing for FOH positions; created a pictorial recipe/prep book for BOH positions.- Revised and restructured all F&B menus; created systems for in-house updating to facilitate ad-hoc changes to food and beverage program according to daily/seasonal availability and pricing.- Oversaw recruiting, hiring, training, and separations.Project-based position; left following completion of projects.

I was brought into this role to optimize restaurant operations. Beginning January 2014, I moved into direct oversight of operations, so as to allow ownership full focus in building out a new property for their second location. - Developed and implemented Excel-based inventory, gross profit reporting and cost/labor analysis systems for a local business with $1m/yr gross revenue.- Set up restaurant operations for Food Network's Diners, Drive-in's and Dives, Season 20 episode 'From Standards to Standouts'. Yep, Guy Fieri'd it.- Starting January 2014, oversaw full day-to-day operations of the business, including FOH and BOH management.- Oversaw recruiting, hiring, training, and separations of FOH and BOH personnel.- Managed relationships with local business partners (vendors, craft brewers, business association).Initially a project-based position; left after completion of projects to provide assistance to family in Asia and Europe.

In my General Manager role:- Directed all elements of restaurant operation for two locations at a volume of $2m/yr each, and managed a staff of 65 employees between both offices.- Enforced safety, security, and health standards per OHSA, corporate, Servsafe, and local health regulations.- Controlled food and labor cost, in-store sales and local marketing, guest service and satisfaction.- As part of the GM team, assisted ownership in analyzing and updating company operating and marketing systems.- Translated P/L reports into approachable weekly and monthly action plans for my management team.- Increased team performance by clearly defining objectives, fostering growth, and creating a culture of accountability.- Increased individual employee performances through coaching, playing strengths, and responsible incentivizing.- Oversaw recruiting, hiring, and training process for all entry-level to management-level employees.In my Creative Development role:- Reported directly to ownership, working toward brand revitalization for a $7m/yr, 30 y/o multi-unit restaurant chain.- Worked with ownership in creating a program for overall company culture change spanning ~100 employees.- Rewrote Employee Handbook to reflect 2014 standards and company culture, while minimizing employer liabilities.- Created/updated all training and instructional materials pertaining to F&B, policy, and procedure.- Oversaw final editing for all F&B menus and promotions; copywrote 75% of marketing material.- Co-created and copywrote “Take Me Home”, an in-store and online to-go and catering program responsible for generating ~$3.5 million in overall sales to date.- Worked alongside Corporate Culinary Consultant in menu item development, pricing, release, and feedback.

- Managed a staff of 35 employees at the Long Beach location.- Responsible for monthly inventory, weekly scheduling, daily cash deposits, and daily closing/security operations.- Responsible for ordering of meat, produce, alcohol, and paper goods, and quality control/processing upon delivery.- Responsible for Aloha POS programming and streamlining and data extraction at an in-store level.- Responsible for documenting weekly/monthly food and labor cost with corporate-based accounting workbooks.- Aided GM in streamlining and enhancing documentation processes for guest and employee incidents, eliminating redundancies and protecting the business.- Resolved immediate in-house guest issues, took on case management of any ongoing situations.- Assisted in logistics and support operations for large catering events, block parties, and charitable functions.