Erin Macgregor Email & Phone Number

Edinburgh, Scotland, United Kingdom

• My role as an Admissions Assistant involved providing excellent levels of customer service by welcoming and assisting visitors.• I was responsible for processing pre-paid visitor tickets on the till system, as well as selling walk in tickets.• Provided assistance in answering visitor enquiries regarding events, site information, use of car parking and driving visitor passenger vehicles. • I occasionally carried out a number of Admissions shifts for the Zoo’s Christmas evening events. This consisted of checking in visitors by scanning pre-paid tickets, in order to record the correct date and time slot matching the name of the ticket holder.

Scotland, United Kingdom

• My role as Administrator consisted of inputing, booking, invoicing and maintaining domestic, commercial and overseas removal plans using Moveware software. • I was responsible for providing strong levels of customer service by targeting calls to maximum sales return, as well as organising survey appointments for clients.• Process payroll and also payments for both invoiced removals and monthly storage charges.• Emailing customers in order to ensure that their removal plan is efficiently managed and provide support with any queries they may have. • Additional administrative tasks involved daily processing of completed removal crew sheets and filing away the relevant customer documentation.

Inverness, Scotland, United Kingdom

• Whilst working as a Front of House Team Member, I have confidently carried out both breakfast and dinner shifts in a fast-paced environment.• I have gained experience of serving guests behind the bar, as well as increasing my confidence skills and knowledge on drinks. • I was responsible for greeting guests upon arrival with a warm smile and ensuring that they have a positive dining experience. This included maintaining excellence within customer relations and willing to go the extra mile. • Confidently process food and beverage orders from customers to successfully delivering their requests. • I have effectively carried out team working and timekeeping skills by covering extra shifts and working longer hours if need be. • Demonstrated cash handling skills by being responsible for customer cheques, cash payments and credit card transactions.

Master Of Science - Ms, International Heritage And Cultural Tourism Management

Activities and Societies: Napier Hiking and Outdoor Activities SocietyTitle of Dissertation: Analysing the management of sustainable.

Bachelor'S Degree, International Tourism Management, Second Class Honours (2Nd Division) (2:2)

Activities and Societies: Napier Rock Climbing ClubTitle of Dissertation: Evaluation of stakeholder engagement for sustainable tourism.

Higher National Diploma, Travel And Tourism, Year One: A / Year Two: B

During my HND at City of Glasgow College, I thoroughly enjoyed studying a series of marketing based modules. I was presented.

Education record