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Edith Macleod Email & Phone Number
Sr. Renewal Specialist Lead
at
Access | Information Management
1 work email found
@accesscorp.com
1 phone found area 801
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Renewal Specialist Lead
Location
United States
Who is Edith Macleod? Overview
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Quick answer
Edith Macleod is listed as Sr. Renewal Specialist Lead at Access | Information Management, based in United States. AeroLeads shows a work email signal at accesscorp.com, phone signal with area code 801, and a matched LinkedIn profile for Edith Macleod.
Edith Macleod previously worked as Sr. Renewal Specialist at Access | Information Management and Sr. Renewals Specialist at Micro Focus. Edith Macleod holds Computer Science from Baker College.
Company email context
Email format at Access | Information Management
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{first_initial}{last}@accesscorp.com
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AeroLeads found 1 current-domain work email signal for Edith Macleod. Compare company email patterns before reaching out.
Profile bio
About Edith Macleod
Business Professional with over 25 years’ experience working in the Information Management industry. Skilled in Contract Management, Client Relations, Vendor Management, Business Process, Leadership, IT Strategy, Project Management, Customer Relationship Management (CRM).
Listed skills include Enterprise Software, Saas, Cloud Computing, Professional Services, and 27 others.
Current workplace
Edith Macleod's current company
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Access | Information Management
Website
AeroLeads page
7 roles
Edith Macleod work experience
A career timeline built from the work history available for this profile.
Sr. Renewal Specialist
Access Corporation is the largest privately held records and information management services provider, with operations across the United States, Canada, Central and South America. Offering services, technologies, and subject matter expertise to help clients be more efficient and more compliant through better management of their critical business information. Our solutions include Information Governance advisory services, retention policy creation and implementation, records management and storage, scanning and information activation, software for document management and workflow automation, and secure shredding.My position combines elements of client advocacy, sales expertise, support services, and product knowledge.- Establish and maintain strong relationships with clients to understand their needs and concerns. - Coordinate the renewal process for clients, including sending out renewal notifications, negotiating terms, and ensuring timely contract renewals.- Collaborate with sales, legal, and other relevant teams to negotiate contract terms, pricing, and renewal conditions to achieve mutually beneficial agreements. - Develop and implement strategies to increase customer retention rates, including identifying upsell or cross-sell opportunities and proactively addressing potential renewal risks. - Maintain accurate records of renewal activities, contracts, and client communications utilizing the CRM system (Salesforce).
Sr. Renewals Specialist
Micro Focus developed Enterprise application integration and management software.In my role I protected and grew the maintenance & support revenue stream.- Prepared renewal quotes within 90-120 days prior to support contract expiration to ensure on time renewals. - Analyzed system data to understand the customer and their buying history.- Uncovered lapsed support and motivate customers to reinstate support.- Developed and maintained strong customer relationships by serving as the customer’s advocate. - Managed customer requests for contract merges, transfers and license purges.- Built relationships with field sales to produce positive outcomes for the company and customers.- Discovered new opportunities to expand customer license sales and consulting needs.- Updated and maintained the Customer Relationship Management (CRM) system (Salesforce).- Provided sales forecasts to management.
Nov 2009 - Jan 2022
Contract Renewals
Provided customers with investment protection for their hardware and software by offering support & maintenance contracts representing 40+ Vendors- Provided customers with hardware & software maintenance renewal quotes.- Configured co-terminus contract consolidations.- Provided monthly forecast to upper management.- Exceeded quote by 200% 2nd quarter 2009
May 2007 - Sep 2009
Technical Support Coordinator
Technical Support Coordinator - (Previously known as INCAT) , Novi MI (Oct 05-Apr 07)Assisted Technical Support Manager to deliver software services and solutions to customers. - Assessed customers’ needs and technical requirements and assigned appropriate technician.- Provided technicians with a detailed understanding of customer’s issues and the services required.
Oct 2005 - Apr 2007
It Department Manager
(Previously know as Valenite Corporation) Responsible for the technical and operations support for UNIX, VAX/VMS, MS Windows, and Mainframe Operating Systems-Provided support for the CAD/CAM, ERP, Web Development, and E-Commerce Systems. -Managed hardware/software installations and upgrades for Servers, Workstations, and Data Storage Systems.-Monitored systems and network performance to provide system performance tuning.-Created operating procedures and performed hardware capacity planning.-Managed IT projects by developing detailed work plans, schedules, and budgets. -Negotiated and administered lease and maintenance contracts.
Dec 1988 - Jan 2005
Eastern Region Systems Administrator
Supported the operation of the CAD/CAM application software and hardware for sales offices. -Installed and tested enhancements, fixes, and upgrades to the Unigraphics CAD/CAM application software. -Interfaced with the Unigraphics software development team to identify and resolve installation issues.-Provided support for Unigraphics application software at technical trade shows and customer locations.
Aug 1986 - Nov 1988
2 education records
Edith Macleod education
Computer Science
Baker College
Computer Science
Oakland Community College
FAQ
Frequently asked questions about Edith Macleod
Quick answers generated from the profile data available on this page.
What company does Edith Macleod work for?
Edith Macleod works for Access | Information Management.
What is Edith Macleod's role at Access | Information Management?
Edith Macleod is listed as Sr. Renewal Specialist Lead at Access | Information Management.
What is Edith Macleod's email address?
AeroLeads has found 1 work email signal at @accesscorp.com for Edith Macleod at Access | Information Management.
What is Edith Macleod's phone number?
AeroLeads has found 1 phone signal(s) with area code 801 for Edith Macleod at Access | Information Management.
Where is Edith Macleod based?
Edith Macleod is based in United States while working with Access | Information Management.
What companies has Edith Macleod worked for?
Edith Macleod has worked for Access | Information Management, Micro Focus, Tata Technologies, Sandvik, and Unigraphics.
How can I contact Edith Macleod?
You can use AeroLeads to view verified contact signals for Edith Macleod at Access | Information Management, including work email, phone, and LinkedIn data when available.
What schools did Edith Macleod attend?
Edith Macleod holds Computer Science from Baker College.
What skills is Edith Macleod known for?
Edith Macleod is listed with skills including Enterprise Software, Saas, Cloud Computing, Professional Services, Solution Selling, Business Intelligence, Software Industry, and Pre Sales.
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