Emad Abonar Email & Phone Number

Cairo, Egypt

Cairo Governorate, Egypt

- Taking ownership of customer issues reported and seeing problems through to resolution.- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.- Designing computer systems to meet the particular requirements of their organization or clients.- Installing and configure computer applications.- Train people on how to use different types of systems.- To resolve complex problems, interact with clients through phone, emails or chats and provide unambiguously written instructions or technical manuals.

Cairo Governorate, Egypt

- To monitor different types of TE Data Transactions; Voice and non-voice transactions. - To develop and implement quality assurance practices and procedures.- To monitor the call center agents performance over the phone according to the monthly statistical sample size.- To provide detailed, clear and professional performance feedback. - To track and report the most common problems in order to take corrective actions. - To provide feedback to call center team leaders. - To attend and pass a periodical assessment for measuring specialist qualification, knowledge, customer service and QA to be qualified for calibration Approach.- To measure the rate of customer satisfaction. - To measure the response time of other parties involved in the support cycle. - To be committed to all other job requirements.- To perform any other duties requested by the Direct Manager.

Cairo Governorate, Egypt

Handle customer's DSL technical inquiries or complaints with max level of support by calls.