Emad Abumrad Email & Phone Number

Northbrook, Illinois, United States

Investigated properties to determine extent of damage and estimate repair costs• Directed and coordinated various investigations conducted by field investigation team• Maintained suspicious claims database and prepared reports for supervisors• Examined photographs and statements• Evaluated insurance policies and analyzed damages to determine coverage• Prepared summaries of damage, payments and policy coverage• Trained other claims staff members on proper handling and evaluation of injury claims• Answered questions posed by insured and attorneys• Followed up on potentially fraudulent claims initiated by claims representatives• Verified insurance claims and determined fair amount for settlement

Katy, Texas, United States

Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints• Trained and mentored new employees to maximize team performance• Managed schedules, accepted time off requests and found coverage for short shifts• Excelled in every store position and regularly backed up front-line staff• Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team• Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities• Trained back-up associates and led crew members in managing operations of storefront• Evaluated performance, adjusted strategies and maintained agile, sustainable operations• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies• Coached crew members to optimize performance and motivate toward more efficient work

Katy, Texas, United States

Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings• Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations• Upsold customers by recommending accessories and promotions to increase revenue• Tracked and recorded department inventory of products• Developed strong rapport with customers and created positive impression of business• Answered customer questions about products and services, helped locate merchandise and promoted key items

Houston, Texas, United States

Gathered, evaluated and summarized account data in detailed financial reports• Prepared vendor invoices and processed incoming payments• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable• Generated and submitted invoices based upon established accounts receivable schedules and terms• Reported financial data and updated financial records in ledgers and journals• Developed monthly, quarterly and annual profit and loss statements and balance sheets• Assessed data and information to verify entry, calculation and billing code accuracy• Recorded deposits, reconciled monthly bank accounts and tracked expenses• Matched purchase orders with invoices and recorded necessary information

High School Diploma, General Studies, 3.5

High School Diploma, General Studies, 3.5