A person who challenges traditional ways of conducting business, and is willing to take on calculated risks. Demonstrated ability to think strategically, act tactically and have the strength of character to motivate others to understand and believe in his ideas, concepts and values. A person who understands the value of honesty, accountability and trust in a business environment, at the same time trusts his gut instincts and takes the initiative to drive change after assessing the situation, and react to it appropriately. objectives.A reputation among peers, client executives, managers, nonprofit international and national assocations, as trusted subject matter expert with demonstrated knowledge in world class customer service initiatives, call center operations, continuous process improvement, and quality measurement processes.High energy and the ability to energize employees at every level of the organisation.A hospitality Operations, Sales & Marketing professional for almost 36 years. Background and proven track record of being instrumental in setting up new operations within strict time lines, ensuring cost effective implementation and achieving strategic targets. A flexible personal yet assertive style with unquestionable ethics and ability to balance an effective process orientation with a strong appreciation for deliverables and a keen awareness of the necessity for quick and decisive action in a fast-paced environment.Specialties: Business Strategy Formulation & Implementation, Marketing strategy Planning, Lease & Contract Negotiations, Sales Marketing & PR Planning, Resource Planning & Team Selection, Government Liaison and Networking. Operational management, brand management, and business development.Service introduction and realignment, event management and project managementManagement of large multi-cultural teams, retention and satisfaction management,HR and Business processes