Emad Hamdouna Email & Phone Number

Lancaster, California, United States

Manage education systems and software; responsible for ensuring that Learning Management Systems (LMS), Student Information (SIS), Internal Websites, and Customer Relations Management (CRM) functionality are continually optimized to meet the evolving School’s business needs. Manage vendor relationships to ensure utilization of the platforms, perform system problem solving; meet with end-users to define business needs; and perform project management.

Dallas, Texas, United States

Lead the implementations for our software systems at our schools in US and Canada. Starting from Engage, the management information system to Service Desk and any other systems that will be used in the schools. The implementations include going through the demo, pre requirements, planning, meeting with the stakeholders, choosing the main contact at the school, arrange for the training sessions and implementation, follow up and support.

Doha, Qatar

* Responsible for the school management system(Edunation and Engage):- Set up and configuration for school data which includes:Subjects, Classes, Staff, Students, Rooms, Timetables, Activities, Report cards, Attendance parameters.- Create and manage Portal account for teachers, parents and students.- Training sessions for staff and parents.- Manage and create reports for staff and teachers.- Troubleshooting.- Annual system updates (reallocating students and teachers… Show more * Responsible for the school management system(Edunation and Engage):- Set up and configuration for school data which includes:Subjects, Classes, Staff, Students, Rooms, Timetables, Activities, Report cards, Attendance parameters.- Create and manage Portal account for teachers, parents and students.- Training sessions for staff and parents.- Manage and create reports for staff and teachers.- Troubleshooting.- Annual system updates (reallocating students and teachers to new classes). * Teaching:- Hello World Kids which is a programming curriculum using small basic language.- Computer skills on different software programs like Microsoft Office.- Use some technology resources like Cubetto and e-Fun Table.* Provide instructional support for teachers on using technology in teaching and learning (educational software and applications, iPads and laptops). * Responsible for building#2 IT support:- Set up laptops, printers, projectors.- Set up meetings and exams.- Update iPad Apps regularly.- Troubleshooting.* Development:- Meet with Edunation Team to discuss the program’s work during the year and put future plans and vision.- Put plans to develop IT resources annually.- Meet with the management team to discuss plans for the development of IT infrastructure.- Discuss the best IT resources to provide the school with, based on teachers and parents advice. Show less

Qatar

* Responsible for a team that manages software called Engage from Double First in UK. This software holds students, teachers, staff and parents information. Engage offers multiple functions such as: - Registering students, reporting student incidents, uploading lesson plans and home works, issuing terms reports … etc.My tasks include:- Setting up portal accounts for students, teachers, staff and parents. This is done by explaining how to use the system correctly (training… Show more * Responsible for a team that manages software called Engage from Double First in UK. This software holds students, teachers, staff and parents information. Engage offers multiple functions such as: - Registering students, reporting student incidents, uploading lesson plans and home works, issuing terms reports … etc.My tasks include:- Setting up portal accounts for students, teachers, staff and parents. This is done by explaining how to use the system correctly (training sessions, presentations, discussion points).- Managing system permission to ensure that all staff have correct access to the system information. - Allocating students and teachers to the appropriate classes, with appropriate subjects.- Setup subjects, classes, students, teachers and rooming allocations to match the real life in the school.- Create and publish reports and templates on request.- Assist in the setup and maintenance of student reports, monitoring and student tracking system.- Manage the creation and maintenance of grade sets, mark sheets and report templates.- Check and print out each term reports for all students.- Support parents and students with accessing their school data online.- Meeting MIS coordinators from different schools in the Middle East that use Engage in the user group meetings, getting training sessions on new modules and talk about new features. - Troubleshooting.- Annual system updates (reallocating students and teachers to new classes). Show less

The Gulf English School

* Responsible for servers (DC, ISA, Exchange, AV, WSUS, Application file, SQL). - Management (Active directory, DNS, DHCP, security policies and internet rules), configuration, file backup, disaster backup plan and power backup (UPS).*Responsible for the computers, printers, projectors, WLAN and IWBs (installation, maintenance, troubleshooting).

Worked as an outsource Technical Support for Al-Faisal Holding and Aamal main offices and their pre-opening companies.