Emad Ibrahim Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

- Responsible for hotel rooms departments - Front Office, Housekeeping, Spa & Recreation and Security.- Work in conjunction with the General Manager to actively manage key property issues (including capital projects; customer service...etc.)- Assist the development of meaningful, achievable hotel budgets and other short and long term hotel strategic goals for rooms departments- Provide effective leadership to the hotel rooms team members to ensure targets are met and exceeded- Respond to audits that are completed by the company to ensure continual improvement is achieved- Collaborate with Sales & Marketing to ensure hotel targets are achieved.- Plan, direct and coordinate the service delivery of all rooms departments in order to meet andexceed guest expectations- Comply and exceed hotel and company Service Standards- Ensure that costs are controlled throughout the rooms departments and results are analysed regularly to highlight problem areas and take appropriate action- Manage and develop the rooms Heads of Department to ensure career progression and effective succession planning within the hotel and company- Seek and respond to Guest feedback in order to achieve positive outcomes and high levels of customer satisfaction- Focus on growing revenues and maximizes the financial performance of the hotel and developing positive owner relations- Assist in the interviewing process related to rooms departments as required.

Dubai, United Arab Emirates

Responsible for the overall operations of the Rooms Division.Develop, recommend, implement and manage the rooms division’s annual budget, business/marketing plan, forecasts and objectives to meet/exceed management expectations.Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.Implement emergency organization procedures and training through the management of the FO staff to ensure appropriate protection for hotel guests, staff and company assets.Supervise the activities and the service levels of the concierge, telecommunications, and front desk divisions.

Dubai, United Arab Emirates

Pre-Opening Front Office Management Team, 2100 Guest Units, 15 Towers Project of Expo 2020 Dubai.Building a team of 100+ team members. Pre-opening Phase of The Expo Village which is a new residential community and will accommodate approximately 3500 participants of Expo 2020 Dubai from August 2021.

Dubai, United Arab Emirates

Swissotel Al Murooj Dubai, Downtown Burj Khalifa, Dubai, United Arab Emirates

Ensuring that all Front Office sections: Front Desk, Guest Relations, Concierge, Executive Club, Guest Services and Telephones, perform to their best and maximize their potential. Support Front Office Manager and undertake his responsibilities during his absence and assist him in all areas. Monitor and control the Rooms Division P&L along with FOM. Closely monitor the profitability of all Rooms Division departments and provide solutions to improve problem areas.

United Arab Emirates

Actively contribute to the successful achievement of the organisational goals, link corporate policy and strategy within the Rooms Division functions. Ensuring that all Front Office sections: Front Desk, Guest Relations, Concierge, Executive Club, Guest Services and Telephones, perform to their best and maximize their potential. Support Front Office Manager and undertake his responsibilities during his absence and assist him in all areas. Monitor and control the Rooms Division P&L along with FOM. Closely monitor the profitability of all Rooms Division departments and provide solutions to improve problem areas.

United Arab Emirates

Assist with the smooth and efficient running of the Hotel Operationand all related Guest Services, achieving maximum sales and guestsatisfaction. Provide care and assistance to guests during their stay,and deliver where necessary professional service recovery. Toensure, through effective supervision, that all operational servicesfunction with the utmost efficiency as per the DepartmentalOperations Manuals. To report any shortcomings and to recommendappropriate or corrective action to the Director of Rooms / EAM

Palm Jumeirah, Dubai, United Arab Emirates

Responsible for all Hotel's operation during night shift. Plan night operations, ensuring that all guests and visitors receive warm, friendly and efficient service at all times. Establish personal guest contact and promotes feedback. Proactively anticipate guest needs and requirements. Act on behalf of the Hotel Manager, responsible for the safety and security of the hotel's guests, staff and building.

United Arab Emirates

Responsible for assisting the Front Office Manager in leading and managing all sections of the Front Office department (Instant Service, Concierge & Bell Captain, Reservations, Guest Relations and Front desk) in order to ensure the highest standards of service in accordance with the operating procedures and the company standards. Preparing all the Front Office monthly reports and training plans as well.

United Arab Emirates

Reporting to the Front Office Manager for the general supervision ofthe Front Desk, fully in charge of the Front Office Department duringthe absence of the FOM. Performing duties of the AFOM during hisvacations, participating in the Front Office training plan as well aspreparing all the Front Office monthly reports. Demonstrateawareness of health and safety policies and procedures and ensure allprocedures are conducted safely and within guidelines.

Egypt

Responsible to the Front Office Manager for the smooth operation ofthe reception desk. Participating in the front office TrainingSessions, preparing all the Front Office shift reports & Staff Roster& Vacation Plan and all the Front Office Monthly Reports, andoverall supervision of the Front Office Department.

Egypt

Responsible to the Front Office Manager for the smooth operation ofthe reception desk. Performing duties of the front office supervisor. Participating in the front office Training Sessions, preparing all the Front Office shift reports & Staff Roster& Vacation Plan and all the Front Office Monthly Reports, andoverall supervision of the Front Office Department.

Egypt

Responsible to the Front Office Manager for Checking in and Out theHotel Guests, assisting Our Guests efficiently, courteously andprofessionally in all Front Office Related functions, and to maintaina high standard of service and Hospitality at all times.

B.A. Languages, English Language And Literature, General

Ain Shams University Faculty of Al-Alsun (Languages) www.shams.edu.eg Cairo, Egypt B.A Alsun Department: English Language 2nd Language.

Bachelor'S Degree, English Language And Literature, General

Linguistics, Phonetics, Drama, Novel, Poetry and Literature of English Language, Italian Language.