+ Take ownership and drive customer issues from inception to resolution+ Manage and maintain SLA on different Technical levels.+ Document customer interactions and better enhance our knowledgebase+ Actively work with customers and develop internal relationships to bring tobear NVIDIA's internal expertise+ Participate in the creation, maintenance, and versioning ofdocumentation related to enterprise support processes, procedures, andassociated guidelines.1 | Page

+ Latest Technology solution Development and Delivery.+ Manage and maintain +20 SLA on different Technical levels.+ Manage +15 Technical engineers. + Provides technical direction for the development, design, and systems Integration for client engagement from Design phase through implementation.+ Creates and executes development plans to meet the technology changing needs and client requirements.+ Ensures technical teams are contributing to ITIL v3 code library.+ Owns the development lifecycle and is responsible for managing technical risks throughout the project.+ Manages technical resources within budget and project schedule.+ Solution consultant based on my experience on Infrastructure level HW “Servers – Storage – Data Center” SW “Microsoft – VMWare – Dockers – SAP – SAP HANNA”.+ Responsible about all the technical Pre-Sales activities” Solution Design - Part number – Solution POC - open channel with all market vendors”.+ Preparing for CNET Certified Data Center Design CDCD.

Plane, design and implement enterprise solutions involving VMware, NetApp, and Microsoft Technologies. Experience with the design, architecture and implementation of Virtual Infrastructure environments using VMware VI, Virtual Center, Lab Manager, DRS and HA. Designed and Implemented Microsoft Active Directory Environments. Experienced in Microsoft Exchange, Microsoft SQL and Microsoft Share Point implementations and migrations. Hands on experience with iSCSI, NFS and Fiber Channel protocols on NetApp storage.Customer Projects: Amadeus Egypt(As VMware Virtualization, NetApp Storage Technical Consultant for whole Amadeus Datacenter and Responsible of Infrastructure Backup using VDP) Thomascook Egypt(As VMware Virtualization, NetApp Storage, and Networking Technical Consultant for Whole Thomascook Datacenters – 2 Sites with SRM as DR Solution, NetApp Clustering Design & Maintenance, Core Network Design & Configuration, and Responsible of Infrastructure Backup using VDP) ABB Egypt. (As VMware Virtualization Technical Consultant for whole ABB Datacenters – 2 Sites with vSphere Replication as DR Solution, and VDI Infrastructure for 30 Desktop) Gourmet Egypt. (As VMware Virtualization, and NetApp Storage Technical Consultant whole Gourmet Datacenter, and Responsible of Infrastructure Backup using VDR).

• Handling & administrating the following servers:- Active Directory - Microsoft Exchange Server 2010 - Microsoft Lync Server 2010- Microsoft Share Point 2010 - Forefront TMG- BlackBerry Enterprise service Server - Infrastructure (DNS, DHCP, File Server 2008 – 2012)- Microsoft Windows Server 2008- Data Protection Manager - System Center Operation Manager - System Center Configuration Manager- Microsoft Office Communicator Server - SCVMM: System Center Virtual Machine Manager - Hyper-V: Microsoft Virtual Manager - Data Protection Manager - San Storages- Cisco Switches & Routers & Access Points.- Juniper Firewall.- Upgrading the Directory Service from AD DS 2003 to AD DS 2008.- Upgrading Exchange 2003 Mail System to Exchange 2010 Mail System- Upgrading ISA 2006 Array to TMG Array- Managing the Exchange 2010 Cluster- SQL Server Administration

Senior Network Administrator Thomas Cook Overseas.• Handling Server Issues & Support Users - Technical Support to + 500 users, in different branches.- On call support- Active Directory Service- Exchange 2003 - 2007- Cisco Call Manager V.4- Cisco IP Phones- Associate Cisco Network equipment’s(Routers, switches)- Backup Issues- Dealing With all printers issues (sharing – manage – maintenance)- All Microsoft versions of OS -Client and Server- ones, even Windows Mobile- Linux OS “Red Hat, Fedora, Ubuntu”. (Good Knowledge)

- Network Administrator in Swift Group Company for 1 year.- Handling & support all Network users issues.- Handling & administrating servers (Active Directory, ISA Server, and Exchange Server).- Handling backup issues for all network users.

- Pr-sales & Network Designer for 1 year.- Design networks solutions.- Assign network equipments that matching with the whole solution.

- Technical Support in big Network environment for one year.- Work in Professional Service Department for one year.- Installation and configuration and Administration and Maintenance for big Microsoft Network environment (DNS Server, Active Directory Server, Exchange Server, ISA server).