- Manage and supervise a diverse team of employees, including immigration consultants, support staff, and operational personnel.- Ensure adherence to company policies, procedures, and guidelines across all departments.- Oversee and coordinate the operations of all departments within the agency, ensuring efficient and effective service delivery.- Develop and implement standard operating procedures across departments to ensure compliance with immigration laws and regulations.- Foster collaboration and communication among departments to ensure streamlined processes and seamless client service.- Maintain and develop relationships with clients, understanding their unique needs and providing exceptional customer service.- Act as a point of escalation for complex client issues, providing strategic advice and counsel to resolve immigration-related matters.- Manage financial resources for the agency, including budgeting, forecasting, and tracking expenditures.- Collaborate with finance and accounting teams to generate financial reports and provide insights for decision-making.- Liaise with legal advisors in the countries where the agency provides services, maintaining regular communication and ensuring compliance with local immigration laws and regulations.- Stay updated on changes in immigration laws and regulations in relevant countries and communicate necessary updates to the organization.- Develop and implement strategies to enhance the agency's market position, increase revenue, and expand service offerings.- Collaborate with the executive team to develop long-term plans, set goals, and align departmental objectives with the overall agency's vision.- Implement risk management strategies and controls to minimize legal and reputational risks.- Stay informed about changes in immigration laws and regulations and ensure the agency's practices align with the latest requirements.

- Lead, manage and mentor a team of employees, including immigration consultants, support staff, and other operational personnel, and ensure their adherence to company policies, procedures, and guidelines.- Oversee the entire immigration process, including visa and work permit applications, and renewals.- Develop and implement standard operating procedures that ensure compliance with immigration laws and regulations.- Ensure timely and accurate delivery of immigration services to clients.- Develop and maintain relationships with clients, stakeholders, external immigration service providers, and governmental agencies to ensure effective communication and collaboration.- Manage financial resources, including budgeting, forecasting, and tracking expenditures.- Ensure compliance with company policies and procedures, privacy guidelines, and ethical standards.- Provide strategic advice and counsel to resolve complex immigration issues.- Collaborate with HR and legal teams to ensure consistent messaging across all departments.- Develop and implement processes to improve the efficiency and quality of immigration services.- Monitor market trends, identify business opportunities, and develop strategies for growth and expansion.- Keep up-to-date with changes in immigration laws and regulations and provide relevant updates to the organization.

o Overseeing all aspects of the Visa and Immigration Service, and ensuring that the process runs smoothly.o Interviewing all clients and deal with all applicants face to face and by post to ensure that the client is suitable.o Oversee the completion of all relevant visa and immigration documents and ensure that they are received within the time limit set by the government.o Ensuring that all the information provided by the client is accurate and correct, preparing and checking all legal documents.o Preparing all fee quotes and any information required by clients, colleagues or authorities.o Taking full responsibility for all Immigration issues and operations, and remainingo up to date with any changes to legislation.o Training some (HR) staff to enhance their understanding of immigration rules to help them to fulfill their roles to a high level.

o Ensuring all recruitment processes are carried on in the set timeline with no delay.o Improving operational management systems, processes and best practices.o Communicating with international agencies to monitor the recruitment process and the monthly set targets.o Forecasting requirements, preparing annual budgets, scheduling expenditures, analyzing variances, and initiating corrective actions.o Coordinating with the CEO regarding important policies, planning, and strategic decisions.o Providing inspired leadership for all involved teams.o Performing quality controls, and monitoring Operations Teams' KPIso Monitoring the recruitment and training process of new hires.o Solving problems with Operations Teams and guide them to the departments' goals.

o Teaching English Language for Adults.o Planning, preparing and delivering lessons to a range of classes and age groups.o Preparing and setting tests, examination papers, and exercises.o Assist in the placement tests for students and the newcomers.o Marking and providing appropriate feedback on oral and written work.

o Provide soft-skills training courses for university students and employees as well to increase their performance/productivity, develop new skills, and help them learn necessary job skills and improve their abilities and performance.o Update supporting documents and training materials across each service course.

o Teach English to teenagers, university students, and adults whose first language is not English. I delivered many courses on how to understand English, speak it and be able to write and read it. That included the preparation of course work, planning of classes and the marking of work handed in. Also, I used to arrange extracurricular activities and set targets for learners.

o Develop KPIs for the assigned teams and closely monitor them to make sure that the departmental targets and goals are achieved.o Handle the escalated critical and irregular cases by communicating directly with the author/editor in order to achieve the required level of customer satisfaction.o Coordinate with other departments to assure smooth operations and target achievement.o Follow up with the Customer Relations Team Leaders regarding the performance of their teams in order to achieve the required target, and make sure the online published content is correct.o Prepare reports and maintain records of work accomplishments and administrative information, as required, and coordinate the preparation, presentation, and communication of work-related information to the Unit Manager.

o Assure achieving the planned targets of the Operations teams to ensure attaining the overall unit objectives.o Coordinate the development or the updating of the ES system with new tools/features with the IT department to facilitate the workflow.o Assist with the selection, supervision, work evaluation, training, and development of the Quality Investigation Team Leaders and Specialists.o Raise-up urgent and not ordinary cases to the Unit Manager.

o Monitor and evaluate the performance of the team members so as to ensure the work quality and quantity are up to the standards of the team's and company's objectives.o Oversee the communication with external customers and handle escalations from team members about any possible complaints.o Check for any new updates and communicate them to all the team members to ensure their up-to-date awareness.o Act as liaison between the business and IT by suggesting and following up on new features or improving existing tools to maximize work efficiency.o Calculate the incentives amounts for the team members on a monthly basis to be added to their salaries.o Develop and deliver an annual business/development action plan with key performance indicators (KPIs) for team members.o Drive continuous improvement activities through the implementation of change management process and best practices in the team.

o Supervise 15 Customer Relations Specialists, and following up irregular cases with them.o Communicate with Editorial Board Members and responding to the received inquiries related to the journals.o Coordinate with other departments to make sure that the review process is running smoothly.o Develop key performance indicators for the Customer Relations Specialists and making sure that the team’s target is achieved.o Raise-up urgent and not ordinary cases to the Section Head.

o Handle both internal and external communications with scholars abroad, and handle customers' complaints.o Manage the time frame of the editorial workflow at all stages.o Coordinate with other departments (IT, Production, and FMD).o Raise-up urgent and not ordinary cases to Customer Relations Team Leader.

o Supervising a team of translators, monitoring, and controlling the process of finalizing translation projects until being delivered to the clients on time and with the highest quality.o Setting plans for handling the received projects. Measuring and managing team performance and provide regular feedback and performance coaching to direct reports.o Solving complex issues and proactively manage crises.o Handling the communication process with potentials client.o Recruiting translators and building staffing and capacity plans and monitor progress against plan.o Creating an inspiring team culture in line with the leadership principles, and based on open communication, inclusion and high levels of job satisfaction

o Manage the whole publishing process of the magazine.

o Plan, prepare, and deliver lessons.o Develop lesson plans and prepare classroom for activities.o Monitor students and evaluate their performance.o Engage students by using modern teaching strategies.o Grade tests and assignments, and provide continuous feedback on students work.