: Maximize the hotel revenue through achieving the optimum department revenue.: Establish and maintain the suitable work Environment, which insure the highest of the Staff Productivity as well as help them to achieve the Management goals.: Ensure that policies and procedures are applied to get the maximum possible of the Guest satisfaction.: Convene regular meetings to inform, be informed or discuss day by day issues with the different outlets in the department.: Personal check of the provided service quality. Supervise the staff policy.: Welcoming customers due to their category. Deal with complaints and claims when necessary.