➢ Responsible for delivering SD-WAN solution including WAN infrastructure for multinational technology company ➢ successfully delivered 5-million-euro project for multinational technology company within agreed time, cost & scope.➢ Engage with internal and external stakeholder via an effective communication and reporting approach.➢ Ensure early capture of risks and preparation of mitigation plan.

➢ Process customer request for addition and modification orders.➢ Point of contact with the delivery team, management teams and technical teams.➢ Implementing customer request by creating initial and final configuration.➢ Supporting installations and access tests execution and applying final configuration.➢ Send success report to all involved entities after completing the change. ➢ Spoc for major projects .➢ Provided Team technical trainings and supporting new comers.

➢ Managing and scheduling customer changes worldwide➢ Ensuring the professional and successful implementation of customer through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction➢ Change scheduling➢ Point of contacts for queries and escalations concerning change management➢ Guide the field Engineer for all scheduled change activities➢ Check with the customer that his application is running with no problems

• Networking fundamentals based sessions• VoIP and Secured networking• Signaling and call initiation procedures for IP Phones• Sub-netting, supported protocols and IP classes• Routing Protocols types and introduction to QOS• Soft skills session and project presentation

Planes simulators