Vas Messageing Operations Engineer
Smart Village
- SMSC Platform "Short Messages Service Center" functional owner.- Developing Bash automation scripts to help platform monitoring and Troubleshooting . - Developing Bach automation scripts to create full platform analysis every hour.- Responsible for normal operation of Payment and Messaging platforms.- Audit System logs and behavior to ensure of normal system performance.- Technical review the new project proposals and plans on Payment and Messaging systems, in term of performance , stability , operations standards , security , capacity capabilities and quality .- Troubleshooting the problems and customer complaints by analyzing traces & Logs , and vendor technical procedures to deliver & minimize the time of problem solving .- Automate preventive checks to have an automation controlled work instructions as well as Controlling performance of system and implementing performance tuning.- Supporting network infrastructure and perform troubleshooting,etc.- Analyze and provide the necessary information for the service improvements plans (Service Level Agreement, services Quality of Service, supervision),- Develop solutions instead of supplier for cost saving approach & to accelerate the new projects delivery .- Develop a statistic reports with high quality data analysis that are helping the commercial in strategic decision toward offers & promotions.- Support for site interventions in different sites to apply a new Hardware or Software upgrade or license extension.- Perform daily tasks to control the quality of the systems by doing monthly intervention with H/W supplier on all servers- On call duties 24/7 to react immediate for any problems.- Train a new hiring engineer in the operational tasks and preparing know/how sessions for other teams for the technical knowledge transfer