Emad Samy Email and Phone Number

➢ Responsible for maintaining employees database system and employment files.➢ Record all personnel transaction such as hires ,promotion, transfers and termination .➢ Responsible for all reports of HR operation department .➢ Compile information’s from personnel records to be used as documentation for retirement calculations , and confidential personnel reports.➢ Responsible on complete and finished all employees requests such as ID forms , renewal information data.➢ Responsible for issuing renewal contracts of existing employees annually .➢ Take action about all processes on HR SAP system.➢ Process employees termination , leave of absence , promotions and other personnel actions , using appropriate forms.

Customer Experience Expert at VFS TasHeel InternationalJanuary 2014 - Present (2 years 8 months)Established in 2014, VFS Tasheel is tasked with administrating the Saudi Arabian visa application process asmandated by the Ministry of Foreign Affairs, Saudi Arabia. The entity has been awarded the mandate for 33countries spread across Middle East, Europe, Africa and Asia.__________________________________________________________________________________Responsibilities :Good knowledge at several types of visa.Deal directly with customers face to face.Identify customer's needs.Understanding of customer expectations.Handle and resolve customer complaints.Process orders, forms, applications and requests.Direct requests and unresolved issues to the designated resource.Obtain and evaluate all relevant information to handle inquiries and complaints.Maintain accurate customer records.Communicate and coordinate with internal departments.