Emad Aljamal Email & Phone Number

• Handled and monitored inbound phishing attacks that posed as a threat to the employees of Sacramento County.
• Leveraged Splunk and CrowdStrike to preemptively hunt for potential threats across the network.
• Proficiently analyzed and responded to security alerts and incidents using Microsoft 365 Defender and Falcon CrowdStrike in a SOC environment.
• Created Cisco ESA filters to mitigate targeted phishing campaigns.
• Developed and maintained custom detection rules and signatures to enhance threat detection and reduce false positives within the security tools, optimizing the SOC's efficiency.
• Collaborated with cross-functional teams to ensure timely and effective incident response, containment, and remediation activities using insights from M365 Defender, Falcon CrowdStrike, Cisco IronPort, and Splunk.

Boise, Idaho, US

• Responsible for migrating Albertsons from Licensed Software (LoadRunner) to Open-Source Software (Apache JMeter). Manually created end-to-end workflows in JMeter and worked with HTTP scripting as well as RESTFUL API.
• Developed scripts in C and enhanced them by creating transactions, correlating dynamic values, parameterizing static values, asserting response body message validations, as well as designing the run-time settings.
• Emulated programs with concurrent user load to smoke, load, and stress test the application. Calculated think-time, pacing-time, ramp-up and ramp-down values based on user load and overall test duration.
• Used Drill-Down Root Cause Analysis in determining a problem, collecting data regarding the problem, identifying the causes and prioritizing them, and recommending solutions on optimizing performance.
• Analyzed Business Transactions within AppDynamics to identify performance bottlenecks and recommend solutions to optimize response times.
• Monitored Data Logs using Splunk to check for errors on both client and server end.

• Surpassed performance expectations each summer by generating over $100,000 in revenue throughout 3-month intervals.
• Ran successful business operations on a day to day basis and increased profitability by 23% in 2 years.
• Responsible for marketing inventory through a variety of social media and advertising platforms.
• Sourced new dealership inventory to purchase on a weekly basis through dealer-accessible wholesale auctions.
• Maintained quality customer relationships by effectively communicating, requesting feedback, and developing trust.

Austin, TX, US

• Guided clients setting up new devices and securing private data using 2FA.
• Demonstrated excellent customer service skills and technical competency while assisting clients.
• Identified and resolved Operating System issues including disk management, corrupt dynamic link library files, and software updates.
• Fixed hardware issues pertaining to Bluetooth connectivity, damaged motherboards or displays, memory upgrades, and cooling repairs.
• Organized cloud storage and provided support via Remote Desktop Connection.

Sacramento, California, US