Emad Aljamal Email & Phone Number

• Handled and monitored inbound phishing attacks that posed as a threat to the employees of Sacramento County.• Leveraged Splunk and CrowdStrike to preemptively hunt for potential threats across the network.• Proficiently analyzed and responded to security alerts and incidents using Microsoft 365 Defender and Falcon CrowdStrike in a SOC environment.• Created Cisco ESA filters to mitigate targeted phishing campaigns.• Developed and maintained custom detection rules and signatures to enhance threat detection and reduce false positives within the security tools, optimizing the SOC's efficiency.• Collaborated with cross-functional teams to ensure timely and effective incident response, containment, and remediation activities using insights from M365 Defender, Falcon CrowdStrike, Cisco IronPort, and Splunk.• Stayed up to date with the latest threat intelligence and security trends, integrating this knowledge into daily SOC activities to proactively defend against emerging threats.

Boise, Idaho, Us

• Responsible for migrating Albertsons from Licensed Software (LoadRunner) to Open-Source Software (Apache JMeter). Manually created end-to-end workflows in JMeter and worked with HTTP scripting as well as RESTFUL API scripting. • Developed scripts in C and enhanced them by creating transactions, correlating dynamic values, parameterizing static values, asserting response body message validations, as well as designing the run-time settings.• Emulated programs with concurrent user load to smoke, load, and stress test the application. Calculated think-time, pacing-time, ramp-up and ramp-down values based on user load and overall test duration.•Used Drill-Down Root Cause Analysis in determining a problem, collecting data regarding the problem, identifying the causes and prioritizing them, and recommending solutions on optimizing performance.•Analyzed Business Transactions within AppDynamics to identify performance bottlenecks and recommend solutions to optimize response times.•Monitored Data Logs using Splunk to check for errors on both client and server end.•Developed a Java program to automate the creation of JSON bodies for product basepricing and cut data creation time by over 50%.•Monitored Network Activity of server responses to determine how they were behaving in real time, compared to what was scripted.•Engaged with the business and development teams in meetings and led discussions regarding performance test results and clarity about the system architecture.

• Surpassed performance expectations each summer by generating over $100,000 in revenue throughout 3-month intervals.• Ran successful business operations on a day to day basis and increased profitability by 23% in 2 years.• Responsible for marketing inventory through a variety of social media and advertising platforms.• Sourced new dealership inventory to purchase on a weekly basis through dealer-accessible wholesale auctions.• Maintained quality customer relationships by effectively communicating, requesting feedback, and developing trust.

Austin, Tx, Us

• Guided clients setting up new devices and securing private data using 2FA.• Demonstrated excellent customer service skills and technical competency while assisting clients.• Identified and resolved Operating System issues including disk management, corrupt dynamic link library files, and software updates.• Fixed hardware issues pertaining to Bluetooth connectivity, damaged motherboards or displays, memory upgrades, and cooling repairs. • Organized cloud storage and provided support via Remote Desktop Connection.

Sacramento, California, Us