Emad Atef Email & Phone Number

Egypt

● Ensuring smooth hotel operations and guest satisfaction.● Overseeing daily front office operations, including check-ins, check-outs, and reservations.● Managing staff schedules, assigning duties, and providing training.● Ensuring adherence to hotel policies and procedures.● Implementing quality control measures to maintain service standards.● Proactively addressed guest complaints and concerns, implementing corrective actions to prevent recurrence and preserve guest loyalty.● Analyzing operational data to identify areas for improvement.● Developed and managed the front office budget, monitoring expenses closely and identifying cost-saving opportunities.● Implemented strategies to maximize revenue, including yield management, upselling, and cross-selling techniques..● Preparing financial reports and forecasts.● Monitoring cash handling procedures and security.● Building strong relationships with guests to enhance loyalty.● Resolving guest complaints and exceeding guest expectations.● Providing exceptional customer service.● Managing guest feedback and implementing improvements.● Recruiting, hiring, and training front office staff.● Developing and motivating the front office team.● Conducting performance reviews and providing feedback.● Fostering a positive and collaborative work environment.● Preparing shift reports and daily summaries.● Coordinating with other departments to ensure smooth operations.● Maintaining accurate guest records and data.● Ensuring compliance with legal and regulatory requirements.● Handling emergency situations and crisis management.

Luxor, Egypt

• Following up on the hotel credit policy for all reservations.• Coordinating with key hotel departments to guarantee smooth and professional operations.• Preparing monthly reports.• Recognizing and applying all statutory and legal requirements for the hotel’s operations.• Reviewing hotel performance, standards, and procedures.• Understanding and maintaining hotel emergency and security procedures.• Confining the front office’s budget and managing front–office expenditures.• Coaching and training the front desk team members to ensure high-quality hotel service and operations.• Directly supervises all front office personnel and guarantees efficient completion of all front office tasks.• Implementing strict controls for all front office data entry in order to produce accurate statistics and figures.• Following up on the hotel credit policy for all reservations.• Coordinating with key hotel departments to guarantee smooth and professional operations.

Hurghada, Al Bahr Al Ahmar, Egypt

(The Oberoi Beach Resort, Sahl Hasheesh)Task Force● Courteously and accurately answers inquiries from potential guests and agents● Handling cruise reservations and availability● Manage the online availability and rates “ Booking.com, Expedia, hotels bed and Synexis”● Mange and amend rates, polices, rate seasons and outset on Synexis● Update rates on Opera● Prepare daily, weekly and monthly reports.

Luxor, Luxor, Egypt

(The Oberoi Philae, Luxury Nile cruiser)● Ensure that personalized service is offered to each and every guest.● Courteously and accurately answers inquiries from potential guests.● Train, direct the work of, resolve issues and coach and counsel the front desk team members to ensure a quality operation.● Evaluates the job performance if each front office employee.● Directly supervises all front office personnel and ensures proper completion of all front office duties. ● Operate all aspects of the front office computer system, including software maintenance, report generation, analysis and simple configuration changes.● Prepare monthly reports and Knowing of all statutory and legal requirements for the hotel operation.● Works within the allocated budget for the front office.

Hurghada, Al Bahr Al Ahmar, Egypt

(The Oberoi Beach Resort, Sahl Hasheesh)Task Force● Courteously and accurately answers inquiries from potential guests and agents● Handling cruise reservations and availability● Manage the online availability and rates “ Booking.com, Expedia and Synexis”

Luxor, Egypt

(The Oberoi Philae, Luxury Nile Cruiser)● After renovation Pre-Opening I was able to assist in setup and arrange the front office department after the renovation, amend the cruise itinerary according to the market requirement, participate in staff recruitment, setup the PMS and SOP’s.● Ensure that personalized service is offered to each and every guest.● Courteously and accurately answers inquiries from potential guests.● Directly supervises all front office personnel and ensures proper completion of all front office duties. ● Train, direct the work of, resolve issues and coach and counsel the front desk team members to ensure a quality operation.● Prepare monthly reports and Knowing of all statutory and legal requirements for the hotel operation.

Luxor, Egypt

(The Oberoi Philae, Luxury Nile cruiser) & (The Oberoi Zahra, Luxury Nile cruiser)● Ensure that personalized service is offered to each and every guest.● Courteously and accurately answers inquiries from potential guests.● Directly supervises all front office personnel and ensures proper completion of all front office duties. ● Train, direct the work of, resolve issues and coach and counsel the front desk team members to ensure a quality operation.● Prepare monthly reports and Knowing of all statutory and legal requirements for the hotel operation.● Following on guest’s itinerary, transportation and airport transfers

Luxor, Egypt

(The Oberoi Philae, Luxury Nile Cruiser)● Welcoming Guests upon check in and after tours● Handling and following up on guest’s request● Following on guest’s itinerary, transportation and airport transfers ● Keeping the reception area tidy● Handling phone calls.

Luxor, Egypt

(The Oberoi Philae, Luxury Nile Cruiser)● Handling supplier’s payment.● Handling the cruise store and receiving goods● Analyzing income ● Maintain and follow up on food cost

Luxor, Egypt

(Esmeralda Nile Cruise)● Pre-Opening Setup and arrange the front office department, amend the cruise itinerary according to the market requirement, participate in staff recruitment, setup the PMS and SOP’s.

Aswan, Egypt

● Handling Company accounts, receiving and outgoing trades, following on store, merchant invoices and taxes account.

Bachelor Degree In Business Administration, Management Information Systems

Bachelor Degree In Management And Computer Science, Management And Computer Science