Ema De La Torre Email & Phone Number

Chino Hills, California, United States

• Managed workers compensation cases from sign up and filing of Application to settlement and signing of settlement documents: C&R or Stipulation with request for Award• Utilized Merus to maintain client files up to date• E-file and Jet file with EAMS; documents such as pleadings, objections, trial exhibits and medical reports• Drafted medical evaluation advocacy letters to best represent our clients' situation. Reviewed opposing parties' advocacy letters and objected to any misguided language• Handled an influx of telephone calls from stressed clients with concerning questions• Maintained constant and timely communication with opposing counsel and medical providers via emails, faxes, and telephone

San Bernardino, Ca

Navigate clients and advocate for them through each step of their case, including filing all necessary legal documents to help the head attorney resolve cases with the available discoveryConduct legal research to complete correspondence, legal pleadings, motions, and other necessary discovery documents within the legal filing deadlines Managed assigned caseload of over 300 cases, which includes working with claims adjusters, opposing counsel, and e-filing appropriate documents through EAMS websiteResolve challenging situations and deescalate confrontational clients to ease burden on the office

Rancho Cucamonga

Manage and screen all new incoming cases, maintain track log to keep information organized for opening of case files, as well as, designating cases to legal assistants and assure opening of files are completed within our designated deadlineNavigate clients and advocate for them through each step of their case, including filing all necessary paperwork, help clients prepare for hearings, refer clients to doctors, liaising with doctors to obtain medical records and work with attorneys to resolve cases with available discoveryConduct legal research to complete correspondence, legal documents including pleadings, motions, and other necessary discovery documents within the legal filing deadlines Assist multiple attorneys by managing assigned caseload of over 300 cases, which includes working with claims adjusters, opposing counsel, and e-filing appropriate documents through EAMS websiteResolve challenging situations and deescalate confrontational clients to ease burden on attorneys

Cultivate relationships with customers to provide copy and print solutions that exceed their needs. Prioritize and manage multiple tasks while providing outstanding customer service and producing top quality finished products, to build future business with customers.

Washington, D.C.

Recruited to assist LULAC’s Policy team with research of current nation-wide pressing issues. As well as, developing and executing college readiness workshops in underserved communities to inform families of college bound resources.-Conducted calls and congressional hill visits to discuss concerns on bills that may negatively affect the Latino community- Empowered 285 parents and students by conducting bilingual grassroots educational workshops in 4 states to provide information and resources on state level college and career readiness standards and related high quality assessments-Increased public support of high quality standards and assessments from effectively conducting grassroots workshops; analyzed survey data to generate a findings report and inform funding partners of success

Santa Ana, Ca

Recruited to collaborate with firm’s Family Law attorneys and paralegals to oversee daily office operations of active cases. Including scanning, filing legal paperwork, preparing and maintaining physical files for court appearances, as well as communicating with clients for case information.

Irvine, Ca

Successfully prioritized tasks and duties during fast-paced operations for accurate results, by communicating clearly and positively with coworkers and managementDefused potential customer complaints to build and maintain loyal clientele by answering customer questions and providing information

Irvine, Ca

- Retained content loyal clientele by cheerfully greeting customers and providing exceptional behind the counter service - Sorted, counted, and wrapped currency to compute and record end of day transaction totals - Maintained products organized and stocked to simplify processing of merchandise and inventory - Sustained restaurant running smoothly and up to health code standards by appropriately training employees

Bachelor Of Arts (B.A.), Political Science | Philosophy Minor

University of California District of Columbia Academic Internship Program; March 2016 - June 2016 Enables students to pursue internships.

Certificate In Irish Politics, Political Science And Government

Activities and Societies: UCC International Student SocietyUniversity of California Education Abroad Program; Spring 2015