• Monitoring live streams on social media application.• Ensuring all ethical and security terms are followed.

• Providing hardware technical support service for customers in EMEA (Europe, MiddleEast & Africa) By English and Arabic language over phone and E-mail.• Providing hardware technical support service for customers in EMEA (Europe, MiddleEast & Africa) By English and Arabic language over phone and E-mail.• Following up on customer’s cases to confirm case closure and customer’s satisfaction• Adding records using CRM tools.• Moderating and handling technical inquiries on social media channels (Twitter /Facebook).• Contacting potential or existing customers to inform them about a product or service.• Selling different types of warranties according to customer’s needs and financialcapabilities.• Interfacing with customer on behalf of senior management via customer written communication.• Leading technical escalations and interact with technical support teams to ensure post sales customer escalations are prioritized and managed within the customer support framework. Providing Level 2 support for Hardware and software issues.• Providing technical consulting and installation advice in support of product roll outs ensuring product specifications are met.

• Upgrading, installing and troubleshooting networks hardware devices and software• Monitoring Service Desk for tickets assigned to the queue and processing first-in first-outbased on Priority• Developing and documenting system standards for computer and network devices• Implementing, configuring, troubleshooting and managing policies,Dhcp and Dns• Installing, testing and configuring new workstations, peripheral equipment and software• Maintaining inventory of all equipment, software and software licenses• Configuring and managing Mikrotik server.• Configuring and managing TMG server.

• Prioritizing, scheduling problems, escalating problems (when required) to theappropriately experienced technician.• Installing and upgrading software, implementing file backups, and configuring systemsand applications• Performing tests to ensure that problem has been fixed.• Performing related duties consistent with the scope.

• Upgrading, installing and troubleshooting networks, networking hardware devices andsoftware• Maintaining hardware and software (Laptops, Desktops.)• Develops and documents system standards for computer and network devices• Installing, configuring, and supporting the LAN, WAN and Internet systems