Emad Fallah Email & Phone Number

Delivery of specialised and customised consultancy and advisory support in the following area's of focus; 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 | 𝐁𝐫𝐚𝐧𝐝, 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 | 𝐄𝐯𝐞𝐧𝐭𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 | 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 | 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐎𝐩𝐭𝐢𝐦𝐢𝐬𝐚𝐭𝐢𝐨𝐧 + More

• Key Accountabilities:
• Development and execution of Process Improvement Strategies
• Establishment of programmed communication's with subcontractors and clientele
• Business Brand development and marketing support and delivery
• Support in project management of tasks and jobs at every stage of the process including Quotation, Scheduling, Quality Assurance, and Handover

• BactOff is a company that prides itself on delivering products to market that help promote a fearless, safe and healthy society by protecting our communities and environment. Super excited to launch our first product.
• Brand Conceptualisation & Go To Market Strategy
• Identification of Key Target Markets
• Business Development & Client Relationship Management
• … Show more BactOff is a company that prides itself on delivering products to market that help promote a fearless, safe and healthy society by protecting our communities and environment. Super excited to launch our.
• Personalised branding strategies and social media content

Melbourne CBD

• Development and execution of program improvement strategies and initiatives
• Effective launch, execution & management of Customer Portfolio Management (CPM) programs
• Design and execute appropriate performance constructs and target setting strategy
• Stakeholder collaboration; Channel Readiness, Marketing, Analytics, CSSA team, Go to Market, Onshore/Offshore Stakeholders, Centre Leads etc.
• Development of effective reporting construct
• Define and communicate channel… Show more

Melbourne, Australia

• Drive Small Business performance outcomes through optimization of the different contact programs (LCM, Telesales & Leads program) across the designated regions
• Provide expertise and guidance to achieve a successful and seamless setup of incoming centers/partner including: System, People & Compliance
• Optimize sales performance of your specific programs through Variation management and the implementation of sales and marketing initiatives
• Provide recommendations and guidance to… Show more
• Provide recommendations and guidance to channel to support sales performance improvement
• Contribute to the performance management of centers involved in your program

Melbourne, Australia

• Implementation of targeted initiatives designed to assist our Small Business channel partners in achieving KPIs
• Reporting development, distribution and channel alignment
• Product/Offer SME and support for channel partners
• Variation management of TBC performance
• Direct engagement with channel partners to close knowledge & performance gaps through training & up-skilling

Melbourne, Australia

• Management, coordination and facilitation of training content for Telstra Business Centre (TBC) staff nationally
• Implementation of targeted training initiatives to close performance gaps
• Development of training material and resources for distribution to channel partners
• On-boarding of new TBC's & staff
• Development and national distribution of 'Telesales in a Box' training guide and manuals

Melbourne, Australia

• Delivery of exceptional sales results through outbound telemarketing & customer leads
• Drive favourable service outcomes through effective management of CEO customer complaints and escalations
• Appointed 2IC to the Team Leader
• Product and CRM (Siebel) training
• Development and distribution of CRM process flows and navigation guides
• Mentoring program for the Telstra Business Centre contact centre rollout