Emad Fallah Email & Phone Number

Delivery of specialised and customised consultancy and advisory support in the following area's of focus; 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 | 𝐁𝐫𝐚𝐧𝐝, 𝐌𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐃𝐢𝐠𝐢𝐭𝐚𝐥 | 𝐄𝐯𝐞𝐧𝐭𝐬 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 | 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 | 𝐏𝐫𝐨𝐜𝐞𝐬𝐬 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐎𝐩𝐭𝐢𝐦𝐢𝐬𝐚𝐭𝐢𝐨𝐧 + More

Key Accountabilities: • Development and execution of Process Improvement Strategies• Establishment of programmed communication's with subcontractors and clientele • Business Brand development and marketing support and delivery• Support in project management of tasks and jobs at every stage of the process including Quotation, Scheduling, Quality Assurance, and Handover

BactOff is a company that prides itself on delivering products to market that help promote a fearless, safe and healthy society by protecting our communities and environment. Super excited to launch our first product, Pure Zone Antimicrobial Film which is designed for surfaces and destroys 99.99% of bacteria!Key Accountabilities:• Brand Conceptualisation & Go To Market Strategy• Identification of Key Target Markets• Business Development & Client Relationship Management•… Show more BactOff is a company that prides itself on delivering products to market that help promote a fearless, safe and healthy society by protecting our communities and environment. Super excited to launch our first product, Pure Zone Antimicrobial Film which is designed for surfaces and destroys 99.99% of bacteria!Key Accountabilities:• Brand Conceptualisation & Go To Market Strategy• Identification of Key Target Markets• Business Development & Client Relationship Management• Personalised branding strategies and social media content• Key Relationship Management Show less

Melbourne Cbd

• Development and execution of program improvement strategies and initiatives• Effective launch, execution & management of Customer Portfolio Management (CPM) programs• Design and execute appropriate performance constructs and target setting strategy• Stakeholder collaboration; Channel Readiness, Marketing, Analytics, CSSA team, Go to Market, Onshore/Offshore Stakeholders, Centre Leads etc.• Development of effective reporting construct• Define and communicate channel… Show more • Development and execution of program improvement strategies and initiatives• Effective launch, execution & management of Customer Portfolio Management (CPM) programs• Design and execute appropriate performance constructs and target setting strategy• Stakeholder collaboration; Channel Readiness, Marketing, Analytics, CSSA team, Go to Market, Onshore/Offshore Stakeholders, Centre Leads etc.• Development of effective reporting construct• Define and communicate channel specific contact strategy• Lead Weekly Performance management meetings• To take an active role in coaching Channel Partners Show less

Melbourne, Australia

• Drive Small Business performance outcomes through optimization of the different contact programs (LCM, Telesales & Leads program) across the designated regions• Provide expertise and guidance to achieve a successful and seamless setup of incoming centers/partner including: System, People & Compliance • Optimize sales performance of your specific programs through Variation management and the implementation of sales and marketing initiatives• Provide recommendations and guidance to… Show more • Drive Small Business performance outcomes through optimization of the different contact programs (LCM, Telesales & Leads program) across the designated regions• Provide expertise and guidance to achieve a successful and seamless setup of incoming centers/partner including: System, People & Compliance • Optimize sales performance of your specific programs through Variation management and the implementation of sales and marketing initiatives• Provide recommendations and guidance to channel to support sales performance improvement• Contribute to the performance management of centers involved in your program• Communicate business direction, results and initiatives to channel• Proactively Identify areas of opportunities and deploy strategies to help improve performance• Work with stakeholders to develop and execute effective training forums• Manage and create relationships and networks with both internal and external stakeholders• Demonstrated knowledge and understanding of small to medium sized businesses and customers• Utilize your analytical prowess and experience to drive performance management through Variation discussions Show less

Melbourne, Australia

• Implementation of targeted initiatives designed to assist our Small Business channel partners in achieving KPIs• Reporting development, distribution and channel alignment• Product/Offer SME and support for channel partners• Variation management of TBC performance • Direct engagement with channel partners to close knowledge & performance gaps through training & up-skilling

Melbourne, Australia

• Management, coordination and facilitation of training content for Telstra Business Centre (TBC) staff nationally• Implementation of targeted training initiatives to close performance gaps• Development of training material and resources for distribution to channel partners• On-boarding of new TBC's & staff• Development and national distribution of 'Telesales in a Box' training guide and manuals

Melbourne, Australia

• Delivery of exceptional sales results through outbound telemarketing & customer leads• Drive favourable service outcomes through effective management of CEO customer complaints and escalations• Appointed 2IC to the Team Leader• Product and CRM (Siebel) training• Development and distribution of CRM process flows and navigation guides• Mentoring program for the Telstra Business Centre contact centre rollout