• Manage client accounts by providing exceptional pre-sales service, order closure, frequent project updates, after sales service and customer retention.• Manage accounts of major design consultants, Contractors, Fit-out Specialists, End users and retail clients.• Communicate and liaise with suppliers and internal department to ensure efficient/effective operations and build positive client relationships. • Handling logistics and labor management including day to day tasks of site staff and on field staff, analyze reports, manage project quality and provide feedback on improvement.• Enhance site staff effectiveness by site visits, engagement with site supervisors and allocation of staff between project sites.• Implementation, planning, execution, and completion of exhibition stands for various exhibitions including Big 5 Show, Hotel Show, Gulf Food Festival, GETEX, Interior Design Awards to name a few.• Working alongside Human Resource Department on various project based staff hiring, Workman Compensation Insurance, managing compensations, benefits, and project costing.• Gained valuable experience in time-based Project Management roles with Marketing teams, On-site teams, Quality Assurance and HR team.

• Coordinate with the Marketing team and Customer Service Department to improve the service quality to educate customers about the bank's Free-For-Life Credit-Card’s and Emirates Skywards Credit Card.• Making reports using information provided by branch Customer Service, Phone Banking and Social Media departments & maintaining CRM records.• Providing feedback to team leaders through process reports and contribute to the improvement of business processes.• KPI's include generating sales leads for home, auto and personal finance.Achievements• Employee of the month for six consecutive months from Jan 2016 to June 2016.• Highest number of customers cases served in Mirdif City Center branch for 2016.• Achieved highest sales leads every month for 2016 and 2017. • Highest sales leads generated for Home Finance and Auto Sales All Time for a month in Dubai Islamic Bank (486 Auto Sales and 9 Home Finance)

- Recommended products based on customer needs and desires, answered questionsregarding products.- Prepared sales slips and contracts, arranged delivery and facilitated special requests andorders- Supported the branch achievement of target profit margins through innovative salestactics.- Identified and developed business strategies to improve sales, attract customers andsupport new and existing accounts

• Fulfilling on floor sales representative requests by providing product and service information; completing transactions, forwarding escalation requests.• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.