Emad Mahdavifar Email & Phone Number

Woodbridge, Ontario, Canada

• Managed 30+ incoming phone calls and conducted 10+ follow-up calls daily, remotely assisting clients in diagnosing, resolving, and configuring various PC models, network equipment, and new product installations for.
• Utilized the remote support tool Bomgar/BeyondTrust to support 5000+ client endpoints running on Windows 7, Windows 8.1, Windows 10 Professional & IoT Enterprise.
• Analyzed and modified software/hardware configurations to operate bill acceptors, card swipers, touch screens, and game settings for gaming PCs and cabinets.
• Initiated tickets in the Zendesk ticketing system to document customer information, report issues, record resolutions, and escalate matters when necessary.
• Effectively leveraged Office 365 products, including Excel for collaborative data analysis, Dynamics CRM for client information, Word for creating training materials, Power Automate for streamlining tedious.
• Handled RMA process, tracked shipment details, and provided follow-up hardware support.

Toronto, Ontario, Canada

• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Trained and coached 20+ staff members on customer service skills, food and beverage knowledge, and COVID-19 safety standards.
• Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies.
• Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
• Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.
• Responsible for high volume day to day operations, scheduling and staff selection, weekly menu alterations and payroll

Tehran, Tehran, Iran

• Visit customer sites to preform troubleshooting on all hardware and software issues.
• Managing team of five Field Technicians to coordinate customer site visits.
• Work with FANAP CRM system to monitor and troubleshoot customer POS systems. Provide feedback to customer on how to fully utilize the POS system to meet all their needs.
• Maintain and troubleshoot ATM machines on a daily basis to meet all banking security requirements for multiple financial institutions in different territories.
• Continuously preform daily inventory count on all required hardware for daily operations. This includes, ordering, picking up and shipping of all hardware.
• Preform in-depth troubleshooting on ATM machines, such as replacing the system core, replaying the motherboard, and all other related items.

Tehran, Tehran, Iran

• Recommended configuration changes and system additions to optimize performance.
• Provide hardware and software support, including installation, configuration, desktop/notebook configuration, and problem resolution in a Windows-based environment.
• Provide server maintenance as well as troubleshoot all technical issues with server configurations
• System administration with Windows-based and Linux based computer systems.
• Provide support to end users on all issues. Troubleshoot technical problems by responding to telephone calls, and emails.
• Digitalize all company data to better secure company information.

Associate'S Degree, Computer Systems Networking And Telecommunications

Courses: PC Hardware | Routing and Switching | Unix/Linux | Programming | System Scripting | IT Project Management | Virtualization |.

Associate Degree In Computer Software Engineering

Courses: C++ | C# | Phyton | Data Base | SQL | Visual Basics | Software Development | Computer Science | Hardware Science | Assembly.