•Define/ implement sales/ marketing strategy for accomplishing business targets across various channels•Build/ maintain productive business relationship with channel partners for identifying & developing new business opportunities•Project planning and governing documents such as SLA, partner agreements, technical, financial proposals & contracts. •Project management, forming & leading task force teem.•Involved in identification/ recruitment of new channel partners based on business/ operational requirements•Collaborate with Business Development Manager & Customer Service manager in fulfilling requirements of major customers•Evaluate existing products, services and market share for restructuring business strategies•Interact with major internal & external stakeholders for accomplishing business objectives•Generate awareness on organizational policies & procedures among team members for implementing the same in day to day business transactions

•Spearheaded activities of the Service Points “Retail” team in enhancing customer satisfaction and accomplishing business targets across 12 Service Points in 10 major cities (Alexandria, Delta, Canal & Tourist area) through 16 Service point advisors.•Maintained consistency in area performance including P&L, marketing activities, revenue, number of shipments & cash control.•Trained agents & developed incentives to promote and sell DHL's products•Enhanced operational efficiency by improving organizational procedures, technology and services•Followed up with various support teams in effectively resolving customer complaints in compliance to various SLA parameters.•Assisted the senior management in implementing EG retail marketing & campaigns plans.•Managed RPA in EG as pilot country in MENA, POS deployment in Egypt, setting up new retail team in Alexandria, Delta & Canal.

• Evaluated performance of Alexandria customer service team (counter & backline agents across Key Account, Tracing, Call Center) for preparing daily reports • Collaborated with various support teams in resolving reported customer/ escalated issues• Generated/ updated various status reports for the senior management and other stakeholders to enable effective decision making

Resolved client complaints related to shipment issues for enhancing client satisfaction Interacted with customers for promoting and selling organizational products to enhance revenue generation