Salib Associates help organisations develop profitable and sustainable relationships with their customers and partners. Sample assignments:AQA EducationSuccessfully oversaw the sale of the Teachit division to Sandbox & CoMacmillan Cancer SupportSupported this leading charity review aspects of their HR operating model and provided recommendations to deliver to improved effectiveness and efficiency. iCustomerWorking with this customer experience consultancy on an associate basis to deliver client performance improvements engagements. Supported a major travel company and a leisure organisation refresh and roll out and a new customer experience strategy and approach.Four Eyes InsightSupported this health sector consultancy firm implement a new operating model.TribalSupported this leading provider of product and services to the international education sector with a number of business development initiatives. NHS Surrey & Sussex Commissioning Support Unit (CSU)Supported the CSU improve customer relationships and transition services to neighbouring receiver CSUs.Ladbrokes PLC (via Sapient) Provided support to Ladbrokes as part of a major business transformation programme the goals of which are to improve competitiveness and the multi-channel customer experience.Celesio AG Celesio, are a major European pharmaceutical services company, with a turnover of €21 billion.Provided consultancy support for the development and successful delivery of a new BPO sales and distribution service to pharmaceutical manufacturers.Supported Celesio as part of a major European programme the goals of which were to improve operational efficiency and develop a more customer-centric culture. Led and coached a multi-disciplinary team to successfully deliver the portfolio of transformation projects.

Emad sits on Cedar's Advisory Board

Almus Capital is an investment firm focused on acquiring and asset managing hotels.

Supported a number of higher education institutions successfully develop and roll out Student Journey Programmes, delivering an enhanced student experience and improved operational efficiencies.

Recruited to develop and lead the Business Change Consulting Competency Key Activities and Achievements:• Secured and led key client engagements• Managed key senior level client relationships• Coached and mentored client and Charteris’ staff• Gained the Institute of Business Consulting accreditation for Charteris

Celesio AG - Project managed a European Order Management System.

Celesio AG- Led the business transformation activities as part of significant pan European change programme.

Recruited to establish and lead a consultancy team to win and deliver CRM improvement programmes for European clients.• Recruited and led a team of highly effective strategy consultants securing and delivering over 15 significant projects for organisations such as Shell, O2,C&W and Celesio

Promoted to establish and lead Siemens’ Call Centre consultancy and systems integration practice initially within the UK and within the EMEA region thereafter.• Working within a matrix and geographically dispersed environment, provided leadership and direction for over 40 business and IT consultants

Held a number of senior management roles including leading a business unit selling and supporting communications systems and services to clients within the Southern Region of England and a specialist contact centre consultancy practice.Part of the management team which successfully integrated the Siemens' and GPT businesses in the UK.