Emad El Sammad Email & Phone Number

Kirkland, WA, US

Kirkland, WA, US

Charlottesville, Virginia, United States

Frankfurt, Hesse, Germany

• Collaborated with more than 17 tech startups, conducting detailed reviews of existing products in the European and Asian markets.
• Delivered +30 impactful design solutions that resolved business challenges through Research, Information Architecture, and Interaction Design.
• Achieved a consistent 20% improvement in overall user satisfaction and engagement across projects.

Bellevue, Washington

Bellevue, Washington

• Collaborated with the UX/UI design team at General Motors to revamp the HMI process for their In-Vehicle-Infotainment system. This included implementing a new Graphic Design style guide and process for GM’s HMI.
• The process allowed GM to generate prototypes of the UI and functionality on a simulator within a week of the design being developed supporting early usability and quality testing.
• Conducted 25+ user-testing focus groups leading to 3 new product features in 2 months.

Redmond Washington

• Instructed 200+ kids on how to code using Scratch programming language.
• Gave 100+ seminars to 1000+ Meetup attendees on the basics of HTML, CSS, JS, fundamental data structure, and sequential logic.
• Launched a mentorship program for new joiners in the Coding for Kids program.

Greater Seattle Area

• Developed data analytics that optimized statistical efficiency and quality to serve guests staying at Holiday Inn.
• Acquired data from primary and secondary sources such as social media, hotel complaints, and yelp.Interpreted trends or patterns in the housekeeping data set.

Seatac, Washington, USA

• Maintained the work structure by updating job requirements and job descriptions for all hotel positions.
• Prepared employees for assignments by conducting orientations and training programs after hiring.
• Conducted job evaluations for employees in the Front Desk, Food & Beverage, and Housekeeping departments.
• Maintained Holiday Inn staff by establishing a recruiting, testing, and interviewing program; analyzed exit interviews; recommended changes.
• Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
• Ensured legal compliance by monitoring and implementing applicable human resource federal and state requirements; conducted investigations; maintained records; represented the organization at hearings.

Vodafone Building Plot No.65/3 - Central Axis Road 6th Of October City, Giza

Managed large amounts of inbound and outbound calls form Vodafone customers located in Australia.Followed communication “scripts” and handled different topics.Clarified information, researched every issue and provided solutions and/or alternatives.Seized opportunities to upsell products when they arise.Kept records of all conversations in Vodafone call.

Cairo, Egypt

Performed and managed every role in the travel agency. Tourist guide, Tour operator, Accountant, Promoter, Data analyst, and a Driver.Organized and prepared holiday tours. Followed trends in the popularity of destinations and packages, and adjusted company plans accordingly. Communicated with clients in English, Italian, and Arabic language.Interpreted.

Associate'S Degree, Management And Web Design

Web Design, Management, Human Resources, Customer Service, Research, Excel, Writing.

Master'S Degree, Ancient Egyptian Architecture And Sculpture, A

Bachelor'S Degree, Arts