• Leading and implementing full software life cycle development for customers in diverse industries and business.• Managing a working team during a project by tracking their responsibilities and progress.• Manage system analysis, design, testing, implementation, delivery and maintenance• Collaborated with stakeholders to define project goals, scope, and deliverables, ensuring alignment with business objectives and client expectations.• Lead the analysis group and capture technical as well as business requirements to be prepared in SRS• Support key users in adding their functionality to be enhanced with their business needs.• Manage UAT Process• Provides ongoing support to the clients as to ensure smooth running of the application systems.• Provide support to system users in order to enhance their ability for using system functionalities.• Managing the project execution and integrations between third-party systems.• Manage applications change request acting and acting as SPOC with stake holders regarding any application change.• Perform functional testing before updating the changes in live instance.• Manage workshop and training sessions• Support multi clients in different locations

• Participate in project design meetings and propose improvements if necessary• Plan and manage team goals, project schedules and new information• Supervise current projects and coordinate all team members to keep workflow on track• Communicate with clients to identify and define project requirements, scope and objectives• Being as SPOC for various projects and clients. Play as a direct project correspondence by preparing memos, meeting minutes and emails.• Maintain establishment and maintenance of CI/CD pipelines for efficient delivery• Conducting meetings and presentations to share ideas.• Performing requirements analysis.• Monitoring deliverables and ensuring timely completion of projects.• Ensure that all aspects of a project are organized and in conformance with timeline and deliverables requirement• Manage all the CR process.• Manage all UAT process• Act as an assistance to project manager

• Collaborating with sales teams to understand customer requirements to design tailored solutions that meet those needs.• Assist the sales team in bid process and RFP, RFI’s responses. • Providing technical advice and support to prospective customers.• Conducting product demonstrations, webinars, and presentations to showcase how the solution can solve the customer’s problems and add value to their business.• Engaging with prospective customers to understand their business processes, challenges, and objectives. Building strong relationships to facilitate a smooth sales process.• Providing demonstrations, presentations, training, consultation and sales support services for the existing clients.• Building relationships with customers and proactively seeking new sales opportunities.• Keeping up to date with industry trends, competitors offering and technological advancement to position the company’s product effectively against competitors.• Assist the sales team in qualifying potential customers.• helping the sales team to reach targets.

• Resolve computer software and hardware, email and operating system issues• Repair, Replace, update hardware and software• Manage external vendors for software and hardware supply • Maintain and configure servers, data storage, Laptop, printer, projectors and any IT devices • Manage and maintain network devices, access points, wireless controller and firewall• Manage and maintain security and antivirus and other security tools• Troubleshoot and diagnose the software and hardware issues• Maintain inventory of hardware parts.