Playing a key role on Operations management and Client servicing by handling a team of 120 members.Allocation of work order to agents daily through Application Tracking SystemExperience in Handling VMS Accounts: WAND, IQNavigator, Fieldglass and EconometricsGuiding the team on the focus areas on a day-to-day basis.Responsible for recognizing and monitoring on verification.Industry Experience Is in Information Technology, Pharmacy, Banking, Manufacturing, Financials, And Healthcare.Create MIS reports (Work Load Analysis, Time Analysis, Resource Allocation, Weekly and Monthly Reports, Ops reports, Executive Summary etc.,) as requested by the top Management.Innovate to optimize production, Quality, Turnaround Time and updating the client SOP periodically.Provided individual and team training on verification and innovative techniques.Motivate team to achieve desired Quality and Production targetsPerforming quality audit checks and implementing of various quality tools. (RCA, check list etc.)Designed and implemented strict QA guidelines for back ground verification process.Identifying & implementing strategies for building team effectiveness by promoting a spirit of cooperation among team members.