Ebrahim Makram

Ebrahim Makram Email and Phone Number

Dedicated and Accomplished Professional with Extensive Expertise in Operations, Technology, and Business Development @ Si-Ware Systems
Ebrahim Makram's Location
Qesm El Maadi, Cairo, Egypt, Egypt
Ebrahim Makram's Contact Details

Ebrahim Makram work email

Ebrahim Makram personal email

n/a
About Ebrahim Makram

I am a dynamic and results-driven professional currently serving as the Director of Operations at Si-Ware Systems, overseeing key aspects of DevOps, quality management, enterprise development, and customer excellence. With a proven track record of leadership, I have successfully implemented strategic initiatives, established high-performance teams, and delivered innovative solutions throughout my career.In my previous role as the Chief Technology Officer and co-founder at DG-Well, I played a pivotal role in building a robust development arm, and creating innovative products such as CARESQUARE. My experience extends to senior management roles in telecom solutions, billing, and mediation support at prominent organizations like Edafa and Mobinil.I bring a wealth of expertise in cloud computing, business development, agile methodologies, and quality management. My multifaceted career spans various domains, from architecture and solution design to business analysis and system analysis.Driven by a passion for excellence, I thrive in dynamic environments and have consistently achieved notable results. As a forward-thinking leader, I have led teams to enhance operational efficiency, achieve high availability targets, and drive successful enterprise development projects.

Ebrahim Makram's Current Company Details
Si-Ware Systems

Si-Ware Systems

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Dedicated and Accomplished Professional with Extensive Expertise in Operations, Technology, and Business Development
Ebrahim Makram Work Experience Details
  • Si-Ware Systems
    Director Of Operations
    Si-Ware Systems May 2021 - Present
    Menlo Park, California, Us
    Responsibilities: Managing DevOps, quality, enterprise development, and customer excellence teams.Achievements:* Established a software quality team, enhancing development time by over 20% through defined processes and automation.* Formed a Customer Excellence team, reducing response time to an average of 20 minutes and closure time to 1 day.* Led DevOps initiatives, improving development time to production significantly.* Ensured a 99.97% uptime for the production environment.* Led enterprise development projects.
  • Dg-Well
    Chief Technology Officer - Co-Founder
    Dg-Well Oct 2017 - May 2021
    Cairo, Cairo, Eg
    * Create a strong development arm, of 25 engineers and developers, to build the tech side of the product from scratch including all features.* Responsible for maintaining the strategic focus of the project through developing MVP & POC.* In charge of turning a concept into reality through a business analysis unit.* Develop internal business operation processes, using Agile and Project Management concepts.* Develop DevOps processes and hire the team to fulfill it; server interactions, scripts, deployment stage.* Manage outsourced resources to deliver eCommerce solutions, integrated with our back-end.* Develop a production environment of very high availability to reach (KPI-99.9%) with low cost.My achievement is innovative products, as CARESQUARE.
  • Edafa
    Bss Solutions Sr. Manager
    Edafa May 2015 - Oct 2017
    Cairo, Eg
    • Establish BSS telecom solution department.• Set department strategy, goals, targets and KPI, to cope and challenge other successful departments in Edafa.• Hire & develop team of telecom engineers to provide professional services for Billing, CRM and Middleware to assist in digital transformation.• Deliver Professional Services, Business Analysis, Deployments, Testing, Processes Capture, Gap Analysis, Configuration, Integration & Development for BSS.• Enlarge the sales area to cover Africa plus Middle East and Egypt
  • Mobinil
    Billing & Mediation Support Manager
    Mobinil Jul 2012 - May 2015
    Giza, Giza, Eg
    • Manage a team of 12 engineers supporting billing, mediation, middleware systems & all payment interfaces.o Design & monitor development plans for team members.o Conduct regular feedback forums to ensure people alignment & motivation.o Prepare second line resources to ensure continuity of the business delivery.• Manage budget of billing & provisioning which is 30%+ of OPEX, like E///-BSCS, TIBCO, Kabira, Webmethods.• Accountable for accurate revenue booking activities, this is the output of the monthly bill cycles run.• Supporting CS bulk activation tools which reflect positively in simplifying the CS activities, impacting customer experience.* Operational budget management for Billing, middle-ware & provisioning systems.
  • Vodafone Egypt
    Senior Architect
    Vodafone Egypt Sep 2009 - Jun 2012
    London, Gb
    • Architecting Products and Services. My Main working domain is the charging domain and convergence.• Implementing Governance and Principals for the Products and Services department.• Draw the AS-IS and To-Be for the Billing Domain, in addition to define the road map.• VFE concurrency with group and industry on technology roadmaps• Solution design of complex technical solutions and revising design of noncomplex technical solutions.• Research for technology and development standards and run proof of concepts. Developing and maintaining solution design processes and guidelines within P&S.• Maintaining full documentation of VFE systems’ architecture, highlighting areas for improvements with associated impacts.• Translating business vision and strategy into effective enterprise at the Products & Services level• Deliver Cloud Computing Architecture for Telecom services, using one bill concept.
  • Vodafone Egypt
    Business Analyst --Vodafone Billing & Invoicing Team
    Vodafone Egypt Jul 2007 - Aug 2009
    London, Gb
    Vodafone Billing & Invoicing team• Business analysis of the marketing requirements into technical requirements.• Project management of the implementation of the new rate plans, service & taffies.• Management team of 12 developer, through distribution of work & tasks to enhance the time to market.
  • Vodafone Egypt
    Sr. System Analyst
    Vodafone Egypt Mar 2005 - Jun 2007
    London, Gb
    Vodafone Global’s center of Excellence in Documentum – Technical lead• Technical lead of team of 4 developers. activities of the role include architecture, design , development and customization, including 2 members in Germany.ER (Event Rating) Vodafone Live – Technical lead• Leading a team of 4 developers to implement new features, on Vodafone life event rating system.
  • Vodafone Egypt
    System Analyst
    Vodafone Egypt Apr 2004 - Mar 2005
    London, Gb
    Team Portal – Technical leadResponsible for Vodafone Egypt website upgrade, to use new technologies and publish Vodafone-users self-services to manage their services & products.
  • Asset Technology Group
    Senior Developer
    Asset Technology Group Sep 2003 - Mar 2004
    Cairo, Eg
    Was on site assignment for 3 months at UAE, in the Ministry Of Interior Project, for installation of Jupiter DMS. My achievements are successfully managing team of 3 developers to support delivery to customer, including systems configuration and training of users.
  • Asset Technology Group
    Java Software Engineer
    Asset Technology Group Oct 1999 - Aug 2003
    Cairo, Eg
    As a java developer responsible for analysis & design of the business modules.my achievements, Document Managment System & Developing Backend modules of Jupiter (DMS)

Ebrahim Makram Skills

Telecommunications Solution Architecture Databases Team Management Mobile Devices Vendor Management Java Software Development Unix Project Management Integration Management Requirements Analysis Enterprise Architecture Ejb Documentum Vas Oracle Value Added Services Telecommunications Billing Unix Shell Scripting Team Leadership Business Analysis Project Planning Customer Relationship Management Testing Gsm Customer Experience Analytical Skills Teamwork Systems Analysis Service Delivery Service Level Agreements Architecture Business Process Service Oriented Architecture Project Delivery Data Migration Enterprise Software It Strategy Professional Services Requirements Gathering

Ebrahim Makram Education Details

  • Paris Eslsca Business School
    Paris Eslsca Business School
    General
  • Ain Shams University
    Ain Shams University
    Computer Engineering
  • Ain Shams University
    Ain Shams University
    Computer Engineering
  • Abd El Aziz Al Saoud
    Abd El Aziz Al Saoud
    High School

Frequently Asked Questions about Ebrahim Makram

What company does Ebrahim Makram work for?

Ebrahim Makram works for Si-Ware Systems

What is Ebrahim Makram's role at the current company?

Ebrahim Makram's current role is Dedicated and Accomplished Professional with Extensive Expertise in Operations, Technology, and Business Development.

What is Ebrahim Makram's email address?

Ebrahim Makram's email address is eb****@****one.com

What schools did Ebrahim Makram attend?

Ebrahim Makram attended Paris Eslsca Business School, Ain Shams University, Ain Shams University, Abd El Aziz Al Saoud.

What skills is Ebrahim Makram known for?

Ebrahim Makram has skills like Telecommunications, Solution Architecture, Databases, Team Management, Mobile Devices, Vendor Management, Java, Software Development, Unix, Project Management, Integration, Management.

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