Ebrahim Makram Email and Phone Number
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Ebrahim Makram personal email
I am a dynamic and results-driven professional currently serving as the Director of Operations at Si-Ware Systems, overseeing key aspects of DevOps, quality management, enterprise development, and customer excellence. With a proven track record of leadership, I have successfully implemented strategic initiatives, established high-performance teams, and delivered innovative solutions throughout my career.In my previous role as the Chief Technology Officer and co-founder at DG-Well, I played a pivotal role in building a robust development arm, and creating innovative products such as CARESQUARE. My experience extends to senior management roles in telecom solutions, billing, and mediation support at prominent organizations like Edafa and Mobinil.I bring a wealth of expertise in cloud computing, business development, agile methodologies, and quality management. My multifaceted career spans various domains, from architecture and solution design to business analysis and system analysis.Driven by a passion for excellence, I thrive in dynamic environments and have consistently achieved notable results. As a forward-thinking leader, I have led teams to enhance operational efficiency, achieve high availability targets, and drive successful enterprise development projects.
Si-Ware Systems
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Director Of OperationsSi-Ware Systems May 2021 - PresentMenlo Park, California, UsResponsibilities: Managing DevOps, quality, enterprise development, and customer excellence teams.Achievements:* Established a software quality team, enhancing development time by over 20% through defined processes and automation.* Formed a Customer Excellence team, reducing response time to an average of 20 minutes and closure time to 1 day.* Led DevOps initiatives, improving development time to production significantly.* Ensured a 99.97% uptime for the production environment.* Led enterprise development projects. -
Chief Technology Officer - Co-FounderDg-Well Oct 2017 - May 2021Cairo, Cairo, Eg* Create a strong development arm, of 25 engineers and developers, to build the tech side of the product from scratch including all features.* Responsible for maintaining the strategic focus of the project through developing MVP & POC.* In charge of turning a concept into reality through a business analysis unit.* Develop internal business operation processes, using Agile and Project Management concepts.* Develop DevOps processes and hire the team to fulfill it; server interactions, scripts, deployment stage.* Manage outsourced resources to deliver eCommerce solutions, integrated with our back-end.* Develop a production environment of very high availability to reach (KPI-99.9%) with low cost.My achievement is innovative products, as CARESQUARE. -
Bss Solutions Sr. ManagerEdafa May 2015 - Oct 2017Cairo, Eg• Establish BSS telecom solution department.• Set department strategy, goals, targets and KPI, to cope and challenge other successful departments in Edafa.• Hire & develop team of telecom engineers to provide professional services for Billing, CRM and Middleware to assist in digital transformation.• Deliver Professional Services, Business Analysis, Deployments, Testing, Processes Capture, Gap Analysis, Configuration, Integration & Development for BSS.• Enlarge the sales area to cover Africa plus Middle East and Egypt -
Billing & Mediation Support ManagerMobinil Jul 2012 - May 2015Giza, Giza, Eg• Manage a team of 12 engineers supporting billing, mediation, middleware systems & all payment interfaces.o Design & monitor development plans for team members.o Conduct regular feedback forums to ensure people alignment & motivation.o Prepare second line resources to ensure continuity of the business delivery.• Manage budget of billing & provisioning which is 30%+ of OPEX, like E///-BSCS, TIBCO, Kabira, Webmethods.• Accountable for accurate revenue booking activities, this is the output of the monthly bill cycles run.• Supporting CS bulk activation tools which reflect positively in simplifying the CS activities, impacting customer experience.* Operational budget management for Billing, middle-ware & provisioning systems. -
Senior ArchitectVodafone Egypt Sep 2009 - Jun 2012London, Gb• Architecting Products and Services. My Main working domain is the charging domain and convergence.• Implementing Governance and Principals for the Products and Services department.• Draw the AS-IS and To-Be for the Billing Domain, in addition to define the road map.• VFE concurrency with group and industry on technology roadmaps• Solution design of complex technical solutions and revising design of noncomplex technical solutions.• Research for technology and development standards and run proof of concepts. Developing and maintaining solution design processes and guidelines within P&S.• Maintaining full documentation of VFE systems’ architecture, highlighting areas for improvements with associated impacts.• Translating business vision and strategy into effective enterprise at the Products & Services level• Deliver Cloud Computing Architecture for Telecom services, using one bill concept. -
Business Analyst --Vodafone Billing & Invoicing TeamVodafone Egypt Jul 2007 - Aug 2009London, GbVodafone Billing & Invoicing team• Business analysis of the marketing requirements into technical requirements.• Project management of the implementation of the new rate plans, service & taffies.• Management team of 12 developer, through distribution of work & tasks to enhance the time to market. -
Sr. System AnalystVodafone Egypt Mar 2005 - Jun 2007London, GbVodafone Global’s center of Excellence in Documentum – Technical lead• Technical lead of team of 4 developers. activities of the role include architecture, design , development and customization, including 2 members in Germany.ER (Event Rating) Vodafone Live – Technical lead• Leading a team of 4 developers to implement new features, on Vodafone life event rating system. -
System AnalystVodafone Egypt Apr 2004 - Mar 2005London, GbTeam Portal – Technical leadResponsible for Vodafone Egypt website upgrade, to use new technologies and publish Vodafone-users self-services to manage their services & products. -
Senior DeveloperAsset Technology Group Sep 2003 - Mar 2004Cairo, EgWas on site assignment for 3 months at UAE, in the Ministry Of Interior Project, for installation of Jupiter DMS. My achievements are successfully managing team of 3 developers to support delivery to customer, including systems configuration and training of users. -
Java Software EngineerAsset Technology Group Oct 1999 - Aug 2003Cairo, EgAs a java developer responsible for analysis & design of the business modules.my achievements, Document Managment System & Developing Backend modules of Jupiter (DMS)
Ebrahim Makram Skills
Ebrahim Makram Education Details
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Paris Eslsca Business SchoolGeneral -
Ain Shams UniversityComputer Engineering -
Ain Shams UniversityComputer Engineering -
Abd El Aziz Al SaoudHigh School
Frequently Asked Questions about Ebrahim Makram
What company does Ebrahim Makram work for?
Ebrahim Makram works for Si-Ware Systems
What is Ebrahim Makram's role at the current company?
Ebrahim Makram's current role is Dedicated and Accomplished Professional with Extensive Expertise in Operations, Technology, and Business Development.
What is Ebrahim Makram's email address?
Ebrahim Makram's email address is eb****@****one.com
What schools did Ebrahim Makram attend?
Ebrahim Makram attended Paris Eslsca Business School, Ain Shams University, Ain Shams University, Abd El Aziz Al Saoud.
What skills is Ebrahim Makram known for?
Ebrahim Makram has skills like Telecommunications, Solution Architecture, Databases, Team Management, Mobile Devices, Vendor Management, Java, Software Development, Unix, Project Management, Integration, Management.
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