Data Security Technician
CurrentDiagnose and resolve hardware and software issues for various tech devices, including end-user devices, servers, and network security appliances from Cisco, Juniper, Dell, and HP.Implement data erasure and compliance procedures on over 3,000 devices per month, following NIST and Microsoft regulatory standards.Utilize ticketing and inventory systems to manage and prioritize up to 150 daily issues and audits, ensuring timely resolution and SLA compliance.Provide comprehensive support for Windows, Mac, and Linux devices, including troubleshooting and implementing IT change management processes.Collaborate with a team of technicians to optimize site operations and enhance network infrastructure performance and security.