Director Of Operations
Current• Responsible for all “High Value” customer retention and escalations.• Increased sales in our existing “High Value” customers by 18% in the 1st year by selling more in depth• Developed and implemented a training program for rookie Sales Reps. The program included working directly with each rookie in the field assisting in training them in the area of sales, negotiating, and closing• Played a key role in supporting and training our Sales Reps in the field helping drive our company goal of selling more in-depth to our existing customer base. • Successfully increased our sales in the area of custom foam by $150,000 in one year• Full responsibility for the division’s financial performance• Played a key role in developing and implementing a new Strategic Supplier Partnership program that resulted in improving margins up to 14% and increasing sales opportunities by over 50%• Personally negotiated contract pricing that resulted cost reductions of up to 45% in our corrugated product line. Successfully negotiated this pricing for all 9 divisions• Successfully planned and implemented sales “blitzes” to increase sales on particular product lines utilizing our partnerships with our strategic suppliers• Worked directly with the Strategic Suppliers to develop new products and markets for our sales team• Personally developed and implemented a new strategic “quoting” process that enhanced our sales team to successfully sell value over price by providing creative alternatives to customers
