As the ASO Operations Manager, I am entrusted with overseeing all facets of administrative services outsourcing operations, including payroll processing, benefits administration, and onboarding/offboarding procedures. I lead a team in implementing efficient workflows to optimize service delivery while maintaining a keen eye on service quality and promptly addressing any issues that arise. Collaborating closely with clients, I ensure their needs are understood and met, resolving inquiries and concerns in a timely manner to uphold strong client relationships. Additionally, I stay on top of evolving federal, state, and local employment laws, ensuring strict compliance and implementing relevant policies and procedures to meet regulatory requirements.In this role, I am responsible for the accurate and timely processing of multi-state payroll for exempt and non-exempt employees, ensuring compliance with complex multi-state and local payroll tax regulations. Utilizing my expertise in payroll systems and procedures, I continuously evaluate and enhance processes to improve operational efficiency. Furthermore, I collaborate with cross-functional teams to develop strategies aimed at enhancing overall organizational efficiency and client/employee experience. Additionally, I play a pivotal role in payroll-related audit requests and serve as a resource for addressing employee inquiries, ensuring a smooth and compliant payroll operation.

Process Multi-State Semi-Monthly internal payroll, and Bi-Weekly Apprentice Trust payroll while managing and maintaining the third party payroll system, Paylocity. Benefit Administration including 401K maintenance, annual 401k Audit, FSA and HSA Administration. Respond to inquiries from employees, management and external customers regarding pay and benefits. Processing off-cycle payrolls to accommodate payouts based on state requirements forterminated employees. Built process documentation and closely follow procedures and policies. Work closely with HR on employee policy implementation and all HR-related activity. Participated in special projects and perform other duties as necessary.

Supporting internal payroll specialists and external client payrolls in the areas of multi-state payroll processing, garnishments, taxes, billing, timekeeping, manual and termination checks. Collaborating with Payroll Lead and Manager on a consistent basis to produce team training literature and complete audit procedures. Execute User Acceptance Testing during implementation of new practices, multi-state onboarding, system testing, tax updates and more. Perform routine audit procedures to maintain continuity within payroll department.

Managing the life cycle of client implementation including pricing, contracts, onboarding, client training, and time clock setup/configuration. Continued to carry a payroll base of clients, all while implementing new systems, educating clients on added value products and offerings, and supporting the sales team with proposals and prospective client meetings. Responsible for processing approximately 12,000 W2 files, ACA reporting, and Unclaimed Property for ASO Clients.

Full support of payroll accounts including assistance with payroll taxes, compliance, and timekeeping systems. Management of large employee accounts made up of business solutions, problem resolution and process improvements. Advanced knowledge of payroll taxes and payroll processing including quarterly and year end reports.

Customer Support for Paychex’s Preview Payroll software for Major Market Services. Maintain a base of 100 clients as technical support while assisting with payroll/human resource questions for multi-state large employers.

Maintain a base of 285+ clients for payroll processing as well as support Paychex’s online payroll platform. Consistently maintained client survey scores over 92%. Communicate with clients to understand their payroll related issues and offer easy payroll solutions. Practice of new hire procedures, terminations, garnishments and other deductions. Completed training and promoted to Senior Payroll Specialist on expedited schedule.

Responsible for handling all accounts receivable and internal client billing. Process internal weekly payroll for 15 employees including tracking PTO, garnishments, employee onboarding/terminations and new hire reporting. Manually process quarterly payroll tax returns (state and federal), and annual W2’s/1099’s. Answer and direct calls through multi-line phone system. Provide customer service for WA State Department of Licensing (Vehicle) and WA State Department of Transportation (Oversize/Overweight Permits). Handled opening and closing procedures, collecting and sending out mail, filing paperwork, and general receptionist/secretarial work.