Emad M. Email & Phone Number

Chicago, Illinois

► Assisted the CEO and founder in scaling the business operations and rapidly increasing customer relations and client accounts intimacy► Co-managed the product roadmap and led breakthrough features and product introduction well timed with market conditions► Coordinated along with the CEO and founder marketing and sales effort providing innovative customer acquisition initiatives► Provided key direction and insights in technology development and platform architecturePartnered with CEO in drafting and executing key actions to weather market fluctuations and navigating the business through several challenges

Actively evaluating new ventures, assisting entrepreneurs and investing in innovative ideas that will become economic pillars of the future.

Riyadh

Zain KSA is a leader in innovative digital telecom and data consumer services▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Earned promotion from Senior Director IT (CIO-level authority) at CEO request, heading Digital Services strategy and Innovation business unit turnaround at wireless service provider.► Widened per-customer monetization with new digital applications.► Expedited Digital App development pipeline by streamlining product and software delivery pipeline.► Expanded digital services portfolio covering video, music, global remittance, lifestyle, gaming, health and fitness, micro finance, carrier billing and established social media as main pull channel. With authority for product strategy and development behind sales of technology, marketing, and e-commerce.► Established partnerships with Apple, Google, Universal Music, Experian, Ding, Starz Play among many.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬● Online Payments: Introduced groundbreaking customer payment functionality from telecom accounts, enabling Google Play and Apple Store payment through Direct Carrier Billing; positioned Zain KSA among 4 companies worldwide with joint Google / Apple payment products and solutions. ● Revenue Growth: Facilitated 110% rise in revenue within Innovation business unit, taking initiative to design and develop new, innovative products (vs. previous digitized versions). Added features including live streaming, digital downloads, and other capabilities attracting customer interest.● Accelerated Development: Brought product delivery timeliness to 85% from 60% and boosted throughput 40% with better product and services development efficiencies.● New Revenue & Digital Strategies: Revamped digital business roadmap including diversified digital services, smart segmentation, and social channel-based sales.● Partner Alliances: Facilitated additional growth with changes in partnership models and introduction of new revenue streams.

Riyadh

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Enabled competitive edge, improved sales and marketing capabilities, and added key capabilities including BI, big data, and analytics by leading intensive business transformation, overhauling IT foundation and strengthening business capabilities as CIO-level leader.► Reworked full Infrastructure, SOA architecture, and applications launch, with across-the-board changes to CRM, Sales Force Automation, Unified Marketing Campaign Management Automation, Real-Time charging and billing, Mediation, Service Provisioning, Big Data and monetization, Customer Value Analytics, and Fraud Control capabilities.► Improved software development practices, bringing in Agile methodology for better productivity and increased project pipeline.► Led 56 software engineers, analysts and administrators through numerous challenges to accelerate development, launch and maintenance of numerous commercial products giving Zain first to market innovative edge▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬● Key Alliances: Evaluated, selected, and partnered with Accenture and Ericsson in IT transformation; issued RFP and led teams in solutions evaluation.● IT Transformation: Planned and executed project to transform legacy practices and architectures, with new capabilities and cutting-edge development practices.● Customer-Centric Systems Design: Improved billing and rating capabilities, yielding better customer relationships and improved product and packaging design.● Partner Capabilities & Outsourcing: Planned and led 2-year IT and business capabilities transformation roadmap with Vodafone Group and Accenture.

Riyadh

Mobily is a prolific consumer and B2B, ICT, wireless, cable and fixed telecom service provider▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Positioned telecommunications company as innovative consumer and SME product source, expediting market entry with aggressive software development and configuration-based product timelines.► Facilitated success in consumer, business, and home entertainment markets, streamlining business delivery and expediting development in alignment with marketing push.► Reported directly to CIO; supervised 187 total reports.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬● Revenue Growth: Increased top-line revenue 11%, doubling marketing product throughput by enhancing development process; resolved technical challenges and streamlined testing, rollout, support, and DevOps.● Agile Development: Introduced new methodology and architected environment changes to enable faster development throughout SDLC.● Emerging Technologies: Integrated and leveraged best of breed applications and tools, including Siebel, IBM WebSphere MQ, MDM, Oracle ERP, Oracle BRM, Comptel provisioning, Oracle OSM, Huwaei NGSDP, and in-house solutions.● Systems Stability & Reliability: Cut production outages and application defects, boosted throughput, streamlined UAT (user acceptance test), and shortened release timelines with new IT infrastructure project.● Strategic Initiatives: Headed ePortal revamp, eBusiness, IPTV Wow experience, Mobile App creativity, Customer Experience Empowerment, Care Agent Empowerment, Business Process Automation, Smart Network, Subscriber Quality Indicators, eCare, and advanced bill presentment projects.

Virgin Islands (British)

C-Mobile is a diverse, consumer intimate wireless provider▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Held authority for IT and network operations, facilitating group P&L achievements by aligning technology and network strategies with business goals. Led technical and organizational transformation at group level.► Restructured teams, centralizing Services, Support, and Network / IT Operations for efficiency gains and better support to business goals.► Managed $110M budget.► Drove down operating costs with new outsourcing strategy for network operations; gained headcount efficiencies.► Supervised 200 total reports.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬● Revenue Results: Headed 192% year-over-year EBITDA growth, building and executing strategic plan including company refinancing, new OPEX practices, distribution network redeployment, direct sales strategy, pricing structures, network redistribution for coverage and quality, and maximum network utilization. Worked in tandem with CEO as Chairman.● Revenue-Generating Network Strategy: Improved market edge with expanded network, facilitating 30% Year 1 revenue growth in alignment with group commercial strategy.● Sales Enhancement: Expanded network coverage 40% -- enabling new capacity to back sales campaigns; reduced outages and redeployed assets, while capturing desirable traffic from subscribers.● ERP System ROI: Cut procurement inefficiencies – controlling costs, optimizing pricing, and centralizing procurement (revenue / expense management) with group-wide Oracle Financials ERP system.● New Cost Structures: Added cost controls for better efficiencies, redeploying technology functions as P&L-based internal service provider. Renegotiated vendor and supplier deals; sold assets with rent-back strategies for increased short-term revenue.● Infrastructure Strategy: Built infrastructure roadmap (later implemented) for converged core, IP-based backbone, and integrated business support.

Dubai/Dublin

Qtelmedia is an innovative digital media streaming and content provider.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Served as direct report to CEO and Board of Directors, charged with organizational transformation and growth planning at firm offering solutions for TV quality on base handset hardware.► Supervised Managing Directors in strategy and budget planning, plus daily operational requirements.► Saved 30% in OPEX across distributed teams with centralization and reduction in overseas deployment costs.► Increased subscriber base 100%+ quarter-over-quarter and boosted revenue 10%.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬● Growth Leadership: Furthered growth with new provisioning, network optimization, and market-focused strategies reaching customers in Middle East, Europe, and Asia.

Dubai

Wataniya International was the international investment arm of Wataniya Telecom Kuwait, leading the massive growth in assets and resulting in $8B valuation acquisition by Qtel in 2007. ▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Led 5 regional CIOs, holding authority for all IT planning and operations; set new matrixed Group IT organization including strategy, organizational structure, and staffing.► Managed $50M-$60M budget.► Headed IT acquisition and integration strategy, managed and negotiated vendor relationships.► Conducted risk assessments against business milestones, CAPEX spend, and coordination of external dependencies.► Held authority for matrixed leadership to each functional area.► Managed 5 direct and 200 indirect reports.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬● Strategic Growth Insight: Enabled 20%+ annual growth in 3 years, serving as sole IT executive on Business Steering Committee.● Margin Improvement: Increased bottom-line results 2% ($5M) through new vendor relationships and pricing strategies.● M&A Strategy: Influenced growth, playing instrumental role in acquisition and start-up of mobile operators in 6 countries (contributing to $7.4B overall revenue).

Algiers

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Recruited from Lucent to build and executed all IT short and long-term strategy at startup operation; set up infrastructure, software development teams, solutions development, provisioning, CRM, POS, data centers, operations processes, teams, and support in 24x7 operation.► Served as direct report to COO; administered 70-80 employees and $15M-$20M budget.► Established lean, cost-effective IT operation supporting finance, customer care, call centers, and other departments, with enterprise platforms enabling acquisition of 2+ million additional subscribers. Managed sales, support, and marketing.► Grew operation from inception to $18M monthly revenue, reaching $200M profit.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Greater Chicago Area

Greater Chicago Area

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Enabled remote-site Engineering Center service availability to all clients worldwide; re-engineering all support processes and implementing middleware solution.► Reduced costs 30%, leading worldwide remote provisions, testing, and deployment enabling elimination of Tier 1, on-site support staff requirement▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Greater Chicago Area

▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬► Led telecom e-commerce system design, development, and deployment, realizing 20% software factory efficiency, eliminating revenue loss of unbillable features, and reducing MSC outages.► Enabled product delivery to Nextel, leading dispatch application processor location register; set up C-based messaging system for cellular inter-process communication and database procedure calls for real-time information.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬

Ottawa, Canada

Advanced Management Program, Business Administration And Management, General

Msc, Computer Science

B. Eng., Electrical Engineering